Field Operations Supervisor - Westborough, MA
What makes DHL great? Our People! We know each employee’s individual
contributions make us the #1 Express Delivery and Logistics Company in the
DHL Express is committed to maintaining an environment that empowers every
team member to make the greatest possible impact on our business. Our corporate
culture is about personal commitment – to our business, to each other and to
our global communities. DHL is dedicated to being a great place to work. In
addition to competitive compensation packages, our employees enjoy a range of
programs, services and benefits that bring the best to their personal lives. In
fact, Business Week just named DHL "one of the best companies to launch a
Start YOUR career with DHL today…
We currently have a “Career” opportunity for a Field Service Operations
Supervisor in our Westborough, MA cluster. As the Field Service
Operations Supervisor, you will provide operational management and support at
various service center locations to ensure efficient and timely pick-up and
delivery handling of customer materials and shipments. In addition, you he/she
will ensure compliance with safety, security, regulatory, and DHL’s policies.
Must be flexible to work weekends during peak and holiday season.
Business travel is required.
Responsible for overall efficient and effective Service Center operations
regarding pick-up and delivery personnel and services.
Ensures all material is picked up and delivered from/to all area accounts in
accordance with DHL guidelines, customer expectations and government
Ensures safe, efficient and timely handling and transportation of all customer
Works with sales management to promote DHL sales growth by advising on customer
activities and achieving specific customer call targets.
When required ensures compliance with import/export regulations, duties, and
tariffs in some markets.
Supervises two or more staff; responsible for hiring, coaching, training, and
developing subordinate staff.
Complete understanding and wide application of principles, theories, and
concepts on the transportation/shipping industry.
Knows and effectively uses fundamental concepts, practices, and procedures
relative to quality and productivity improvements, training, budgeting and cost
control, and progressive techniques in area of specialization.
Generally understands basic supervisory approaches for work direction,
motivation, and disciplinary action.
Typically requires BS/BA and minimum 3 years experience in related field,
including at least one year of supervisory experience.
DHL is an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, national origin, disability,
veteran status, and other protected characteristics.
Facts and Figures
DHL Express US
Work Permit Required
Day time only