Customs Operations Manager

West Columbia, South Carolina, United States Global Forwarding Freight 20808 17/01/2020

Job Title: Customs Brokerage Operations Manager
Job Location: West Columbia, SC

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

We have an exciting opportunity for a Customs Brokerage Operations Manager to manage and coordinate all customs clearance activities at our West Columbia, SC facility. 

Key Responsibilities:

·Manages and coordinates customs clearance activities in an efficient and cost effective manner

·Ensures compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products being shipped through all DGF facilities

·Implements and trains on policies, procedures and service standards for customs clearance operations 

·Ensures all policies and procedures are consistently administered 

·Has input into the development of polices based on skill set and experience

·Responsible for meeting key performance indicators targets for a given product

·Responsible for hiring, coaching, training, and developing subordinate staff

·Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills / Requirements:

·Considerable knowledge of all regulatory aspects related to importing

·Ability to create and execute vision for customs product that incorporates compliance, customer service, commercial value and shareholder value. 

·Exceptional analytical and problem solving skills

·Excellent verbal, written, and interpersonal communication skills. 

·Strong computer skills, including word processing, spreadsheet, presentation, and database applications  

·Demonstrated personal leadership skills, sharing the core vision and values of DGF and its strategic direction 

·Financial skills / budgeting experience

·Typically requires BS/BA and 6 years’ experience in related field, including at least 2 years of supervisory experience

·Customs Brokerage License preferred

Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its employees, society and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

·Paid time off: Holiday, Float Holiday, Vacation, and Sick

·Medical, Prescription, Dental, and Vision plans

·401K plan with a match

·Employee Discount plan

·Tuition Assistance Plan

As the world’s leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Facts and Figures

  • Working Hours


  • Business Unit

    Radix Group International, Inc

  • Travel Required

    No travel required

  • Employment Type

    Permanent Full-Time

  • Shift Requirement

    Day Time Only