Operations Supervisor

Vancouver, British Columbia, Canada DHL Express req79430 14/08/2019

POSITION: Operations Supervisor 

REPORTS TO: Area Operations Manager

Operations Supervisor

The Supervisor provides “hands-on” proactive management of the employees engaged in the daily pick-up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution.  Implements new procedures to improve operational effectiveness and provides performance reports for management as required. 

Supports Customer Service and the Commercial team on the on boarding of new customers, change requests and performance.

Duties and Responsibilities:

  • Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.

  • Responsible for productivity, quality and cost measurements & strategies to achieve desired operational results.

  • Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.

  • Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WCB reports, on hands, load quality, arrival/departure).

  • Ensures successful implementation & continued application of scanning technology.

  • Ensures sufficient staff resources, materials and supplies on hand at all times.

  • Ensures warehouse is organized and set up for next shift.

  • Ensures Owner/Operators have qualified and trained relief drivers.

  • Investigates employee complaints/grievances, prepares written replies and liaisons with the Manager, Employee Relations & Service Centre Manager re: final responses.

  • Establishes/maintains a proactive security program to safeguard the company’s physical assets.

  • Identifies/tracks/adjusts operation to meet route service quality standards by auditing & measuring productivity

  • Reroutes/guides operations as necessary to meet operation changes & emergencies.

  • Updates shift supervisors and operations and sales management on issues as required.

  • Responsible for addressing customer complaints and escalations.

  • Responsible for training staff on Certified International Specialist Modules.

Minimum Qualifications:

  • Excellent interpersonal skills.                            

  • Proven communication skills - written & oral

  • Demonstrated leadership, analysis & problem solving skills.

  • PC skills (Word processing & spreadsheet).    

  • Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.

  • Demonstrated drive, initiative & flexibility to ensure task completion.

  • Demonstrated time management & organization skills.

  • College or University designation in an appropriate discipline.

  • Manage multiple activities/deadlines.

  • Demonstrated leadership skills.

  • Demonstrated ability to be assertive.

  • Must take Transport of Dangerous Goods & WHMIS training courses.

    Preferred Qualifications:

  • 3 years’ warehouse/on road operations experience in courier industry.

  • Knowledge & compliance with Dangerous Goods/WHMIS special handling procedures.

  • Prior working experience with quality/process improvement initiatives.

     We are an equal opportunity employer and believe we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce

Facts and Figures

  • Business Unit

    DHL Express Canada

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only