Global OTC Process Tower Director

United Kingdom DHL Supply Chain req73699 11/02/2019

Position: Global OTC Process Tower Director
Location: Flexible
Customer/ Site: DSC
Salary: Competitive
Job Type: Permanent (Full-Time)
Closing Date for Applications: 26/02/2019

These are exciting times at DHL and we are currently seeking an exceptional candidate to join us as a Global OTC Process Tower Director.

The aim of the global Business Process Optimization team is to optimize the value flow along globally streamlined end-to-end transactional processes. The Global OTC (Order-to-Cash) Process Tower Director is a key supporter in driving, shaping and enforcing the end to end process flows within Supply

The role includes improving process quality, fulfilling the customer's expectations and reducing process cost; further benefits include reduced and more predictable audit fees and effort and enhanced security controls. The Global OTC Process Tower Director is a recognized subject matter expert and coach for the OTC topic and designs, manages and documents the global end-to-end process.

What are you accountable for achieving?

• Designing and developing the OTC process globally
• Continuously identifying improvements and required changes to the global OTC process
• Managing the global process design (checking changes and locally requested adaptations of medium to high complexity for feasibility)
• Recommend process-based analytics and KPIs, lead their design and measurement; define baseline for measuring impact of process improvements and transformations

Key skills and experience in this role will

Ideally good (2-3 years) in-depth experience working in DPDHL Group

Demonstrated ability to work cross functionally/divisionally with other staff

3-5 years in-depth financial or business experience

2-3 years of experience in Performance management expert role (e.g. defining KPIs, baselines & measurement methodologies)

Good understanding of transactional finance processes and the OTC process in particular; with ability to synthesize process-based performance indicators

Good experience and proven track record in financial/management accounting

Ability to analyse OTC business processes and provide recommendation for optimizing them

Good general business and operational management experience

Basic technical knowledge of global and regional ERP systems, ideally Oracle R12

Good understanding of Data Models and Business Warehouses (BWs)

Strong analytical background and proven track record

Proven and successful international experience, demonstrated ability to work effectively across cultures and regions

Master's Degree in Finance/Economics/Business Administration or equivalent professional qualification  

Ideally project management qualification or project management experience

Ideally certified in Change/Process Management 

Ideally knowledge of process design methodologies, process performance management methodologies, project management methodologies and testing protocols

Career/role development:

This is a great opportunity for the right candidate to develop into Global Process Senior Director OTC in the mid-term.

What you’ll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

If you would like to learn more about DHL please visit us:

We look forward to hearing from you!

DHL Supply Chain – Excellence. Simply delivered.

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Working at DHL:

Facts and Figures

  • Business Unit

    DHL Supply Chain UK

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement