Courier - BRS

United Kingdom DHL Express req84629 09/10/2019
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Role Purpose:

As the face of the Company a DHL Courier is responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage.
The Courier role is key to ensuring that the company principles and ethos are demonstrated at all times, ensuring that the service provided to customers is delivered with speed, passion and a can-do attitude. You will be expected to achieve excellent customer service which requires flexibility, the ability to work under pressure and establish new relationships quickly and effectively.

Success Criteria:

As a DHL courier, you will be measured upon customer satisfaction and completed time definite deliveries and collections. As a frontline representative for the company, you will be required to complete all tasks in a customer focused manner. You will be required to demonstrate excellent planning and organization skills to prioritise work in order to meet customer’s requirements. You will work on an assigned geographical route, however, may be asked to change your route from time to time to meet business needs.

Specific Role Challenges (key focus areas/challenges expected for post holder)

Meeting deadlines/working to tight timescales
Physical demands – Be physically able to handle shipments while correctly following manual handling processes
To project a high quality DHL image both internally and externally and provide the highest quality service to our customers at all times
Demonstrate the ability to think fast and solve problems without negatively impacting our customers or the business
Ability to identify and report through the correct channels any sales/development opportunities.

Process

Accurately record working and driving hours to comply with road transport regulations.

Complete daily safety checks, safe loading / securing load of vehicle, maintenance, legislative / regulations and adherence to company driving standards (including tachograph vehicles).

Scanning and working quickly and efficiently to ensure warehouse deadlines are met.

Excellent planning and organizational skills.

Ability to make good decisions and work under pressure.

Adherence to all relevant operational policies .

Comply with all applicable security procedures and bring any potential security breaches or concerns to the attention of their supervisors.

Expected to comply with DHL’s uniform and ensure ID passes are worn at all times.

Hold a shared responsibility for own development and willingness to attend training courses that will be required from time to time.

Complete multiple deliveries and collections of shipments of a variety of shapes, sizes and weights.

Maintain a high level of attention to detail.

Work within your service centre team to deliver expected results.

Ensure correct completion of DHL / Customer data and documentation.

Sort and prioritise workload (including multiple route sort) to ensure time commitments are met.

Check for 'cash on delivery' packages and ensure all monies are collected.

Achieving targets in productivity, service, compliance and commercial.

Safety and security: Adhere to country laws and regulations, company and third party rules and standards.

Adhere to customs / import / export procedures.

All employees engaged in activity on behalf of DHL International (UK) Ltd are to comply with all applicable security procedures.

All employees are to bring any potential security breaches or concerns to the attention of their supervisors.

Customer/Stakeholder

Ensure customer needs are met through time efficient deliveries and collections

A professional interest for Safety and Security of yourself, colleagues, customers and the general public.

Identifying and communicate sales opportunities, business at risk, competitor activity, and support new and existing customers.

Skills/Capabilities

Excellent written and verbal communications skills
Strong geographical knowledge and route planning skills
Knowledge and understanding of Dangerous Goods (preferred)
Able to undertake physical demands of the role
Displays the CIS attributes of can do, passion, speed and right first time

Skills/Capabilities

Excellent written and verbal communications skills
Strong geographical knowledge and route planning skills
Knowledge and understanding of Dangerous Goods (preferred)
Able to undertake physical demands of the role
Displays the CIS attributes of can do, passion, speed and right first time

Experience

Experience in a multi drop courier role advantageous
Experience in a frontline, customer facing role
Professional driving experience (preferred)

Facts and Figures

  • Working Hours

    45

  • Business Unit

    DHL Express UK

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    Day time only

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