Lead Qualification Agent - Tempe, AZ (E)

Tempe, Arizona, United States DHL Express req49735 08/11/2017
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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.   Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career.”

Start YOUR career with DHL today…

DHL Express has immediate career opportunities available for Sales, Lead Generation Agents in our Tempe, Arizona office.   The Sales, Lead Generation Agents will qualify leads by telephone and refer to the appropriate sales team.  He/She will perform this by making outbound calls to or accepting inbound calls from prospective clients to determine the customer’s needs, estimated shipment volume, revenue potential, and answer customer questions regarding DHL services.

Key Responsibilities

Cultivating new qualified leads through both cold and warm calls (outbound/inbound) 
Executes telephone calls to establish and qualify leads and prospects for the sales force 
Handles incoming customer calls with the intent of extending contact to sell new or additional products and/or services and to provide customer satisfaction and retention 
Handles inquiries generated by advertising 
Records customer information and maintains data records in appropriate tool 
Ensures information is recorded timely, accurately and in a clear understandable manner 
Coordinates work activities to achieve the volume expected to meet operational requirements

Skills & Qualifications

BA/BS preferred or current pursuing a bachelor's degree. 
Entry level position offering career growth opportunities into DHL’s Sales organization 
Excellent oral communication skill 
Inbound and outbound calling experience a plus 
Strong PC skills and a working knowledge of MS Office and CRM 
Strong ability to actively listen and determine customer's needs 
Highly motivated, competitive, self-starter 
Bilingual (Spanish) a plus

Please note a resume is required to apply for all DHL positions.
If you do not have a resume readily available, please visit: http://dhl-resumebuilder.com
This program will work on both Windows and Mac operating systems.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.


Facts and Figures

  • Working Hours


  • Business Unit

    DHL Express US

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


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