Customer Service Advisors (PM Shift) - Tempe, AZ

Tempe, Arizona, United States DHL Express req73836 25/02/2019

We won!  DHL Express has been awarded with the Global Top Employer for 2019

DHL is hiring Customer Service Advisors located at our Customer Relations Center in Tempe, AZ. Enjoy the flexibility, innovation, and fun we encourage and promote in our work environment.  Our corporate culture is about personal commitment – to our business, to each other and to our communities.  DHL is dedicated to being a great place to work.  In addition to competitive salaries, our employees enjoy a range of programs, services, and benefits that bring the best to their personal lives. 

Hourly Pay Rate: $15.00/HR

Key Accountabilities:

Develops and directs overall order and service-related activities for DHL’s Customer Service function. Implements resolutions of customer account inquiries. Provides a variety of support duties to our customers.  Ensures accurate information is provided to customers in a professional manner.  Responds to inquires primarily through phone contact with customers.  Fields a high volume of inbound calls while promoting and selling the company’s products and services all in a timely manner.  Expected to de-escalate tense situations in a courteous manner.  Confidently and skillfully provides the full spectrum of DHL services such as booking inquiries, shipment supply orders, shipment tracking status updates etc. to all parties contacting DHL via our 800 number.


  • Training schedule is 6 weeks, M-F 12:00PM-8:30PM. 
  • After training, must be able to work a PM shift: M-F 12:30PM-9:00PM. 
  • HS diploma or GED required. (Some College Coursework Preferred)
  • High level computer proficiency.
  • Customer service experience. 1-3 years preferred.
  • Strong communication skills (both verbal and written).
  • Great problem solving and interpersonal skills.
  • Professional, friendly demeanor and courteous at all times.
  • This role does not offer relocation assistance


  • On-site gym
  • On-site cafeteria
  • Monthly incentive plan based on meeting performance goals
  • Excellent Medical/Dental package
  • Paid Time Off
  • Fun events and activities
  • Career advancement
  • Tuition Assistance
  • Retirement Savings Plan (401(k)) 

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability

Facts and Figures

  • Business Unit

    DHL Express US

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement