Customer Service Advisors - Tempe, AZ
At DHL, we use Speed, Passion, Can Do and Right First Time to provide consistent service excellence that creates lifelong customers – and we don’t get second chances to make a great first impression. That’s where you come in, as a Customer Service Advisor.
Because of you, the customer's initial experience with the World’s Most International Company will be world-class. Armed with our renowned DHL Certified International Specialist training, you’ll possess the industry and company knowledge to confidently provide information and support service resolutions while managing a high inbound call volume.
Tasks will include responding to rate inquiries, tracking packages, fulfilling orders for shipping supplies and more. Sometimes you’ll even have to calmly soothe an upset caller. As the first line of support for DHL Express, exceptional listening skills, patience and overall adaptability are key.
Are you ready for the challenge?
$15.00 an hour
What makes a successful Customer Service Advisor at DHL? Check out the traits we’re looking for and see if you have the right mix.
- Adaptable 9
- Communicator 10
- Good Listener 8
- Helpful 10
- Problem-Solver 9
- Team Player 7
DHL listens and cares about this being a great place to work. DHL is always evolving and change is goodBianca Villa, Customer Service Advisor
I love working for DHL because from the start the management team actually cares for you, it is the best job I’ve ever hadAlejandro Gutierrez, Key Account Department Executive
There is a clear direction and we are given all the tools and resources to be successful. Open door policy is hugeJessica Rangel, Customer Care Supervisor
Over the years, one thing that has always amazed me is how this company never stops growing and never stops continuing to improveElizabeth Brenner, Customer Service Advisor
All one has to do is let Management know you are interested in advancing within the company and all sorts of opportunities will open upDebra Cole, Customer Contact Escalation Advisor
Customer Service Advisors start in the Customer Contact Department with a clear career progression plan to leadership, which could also lead to roles in the Customer Care Department and then the Key Account Department.
Customer Service Advisor leads to Job Customer Contact.
Customer Contact Team Lead leads to to Job Customer Contact Supervisor
Customer Contact Supervisor leads to to Customer Contact Manager
Customer Contact Manager branches to Customer Contact Director
Customer Contact Director branches to Job Five
Customer Contact Department
Handles all inbound calls from customers, quickly addressing their immediate needs and questions
Customer Care Department
Specializes in providing in-depth solutions for customers with escalated service issues
Key Accounts Department
Provides personalized attention to serve the unique needs of our largest customers, who use our services the most
Insanely Customer Centric
At DHL Express, world-class service is a way of life for every one of us. Each day, we remind ourselves that our customers' satisfaction is directly responsible for our success.
We connect people and improve lives. We accomplish this by bringing people and businesses together from every corner of the world.
At DHL Express, we believe teamwork is about individuals working As One to achieve success. For us, that means every member of the group focuses on extraordinary individual performance through a commitment to having their best day, every day.
DHL offers three medical insurance plan options to meet your needs and budget, plus dental and vision options.
DHL matches 100% of employee contributions up to 4%, and even if you don't participate, we still contribute 2% to full-time employees.
Full-time employees can receive up to $5,250 per year toward degree programs at accredited colleges.
Paid Time Off
Full-time employees start with 10 vacation days, 5 floating holidays and accrue sick time throughout the year.
Overtime is available at the discretion of the management team.
DHL offers an on-site gym featuring modern equipment and a meditation room. Also on-site is a cafeteria, open for breakfast and lunch.
We won! DHL Express has been awarded with the Global Top Employer for 2019
DHL is hiring Customer Service Advisors located at our Customer Relations Center in Tempe, AZ. Enjoy the flexibility, innovation, and fun we encourage in our work environment. Our corporate culture is about personal commitment – to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive salaries, our employees enjoy a range of programs, services, and benefits that bring the best to their personal lives.
Hourly Pay Rate: $15.00/HR + monthly incentive
Develops the overall order and service-related activities for the DHL Customer Service Function. Implements resolutions of customer account inquiries. Provides a variety of support duties to our customers. Ensures accurate information is provided to customers in a professional manner. Responds to inquires primarily through phone contact with customers. Fields a high volume of inbound calls while promoting and selling the company’s products and services all in a timely manner. Expected to de-escalate tense situations in a courteous manner. Confidently and skillfully provides the full spectrum of DHL services such as booking inquiries, shipment supply orders, shipment tracking status updates etc. to all parties contacting DHL via our 800 number.
- Must be available to work 40 hours/week between our hours of operation: M-F 5am-9pm and Sat 6am-5pm.
- HS diploma or GED required. (Some College Coursework Preferred)
- High level computer proficiency
- Customer service experience. 1-3 years preferred.
- Strong communication skills (both verbal and written)
- Great problem solving and interpersonal skills
- Professional, friendly demeanor and courteous at all times
- This role does not offer relocation assistance
COMPANY BENEFITS INCLUDE:
- On-site gym
- On-site cafeteria
- Monthly incentive plan based on meeting performance goals
- Excellent Medical/Dental package
- Paid Time Off
- Fun events and activities
- Career advancement
- Tuition Assistance
- Retirement Savings Plan (401k)
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability