Service Management Manager

Taipei, Taiwan, Taiwan DHL Express req65956 31/08/2018

Job Responsibilities 

  • Lead the helpdesk team to develop the infrastructure, computer network, technical support and telecommunications for the country
  • Rationalize the deployment of servers (Windows server, desktop, laptop) in order to provide high service levels at an appropriate cost
  • Plan and oversee all hardware, software and service purchases in line with budget; identify and evaluate network services, network hardware and software tools
    available in the local marketplace within the context of relevant Asia Pacific Information Services’ policies and procedures
  • Plan the provision for security, availability, resilience and performance, set performance targets
    and goals for Technical Services in alignment with national plans and budgets
  • Ensure documentation of all networks, the administration of all databases countrywide and license of personal computer software
  • Manage the helpdesk team and drive high performance culture


  • 10 years of work experience in related fields
  • Excellent verbal/written communication skiils in both English and Mandarin​

Facts and Figures

  • Business Unit

    DHL Express Taiwan

  • Employment Type

    Permanent Full-Time

  • Work Permit Required