IT Analyst

Stoke-on-Trent, England, United Kingdom 0603 22/08/2019
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BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: IT Analyst
Location: Stoke on Trent
Customer: Dunelm
Grade/Salary: RSC N
Contract Type: Permanent (Full-Time)
Closing Date for Applications: 29/09/2019

Please be advised, this position is a late evening shift with a start time on or around 6pm.

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too.

As an IT Analyst, you will be responsible for providing IT support to a single site within a the Dunelm Business unit supporting the business needs of today and the future. You will be providing site IT support for the operational site and customer liaison for all IT services impacting the site.

Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues. This will include local change management and incident coordination. A key component of the role will be to play an active part in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT.

The key responsibilities in this role include:

• Delivery and maintenance of ITSM processes in operations and to manage service performance to defined standards and SLAs
• Support and delivery of IT solutions, services and processes within area of responsibility
• Manage and co-ordinate relationships and communication with business stakeholders
• Communicate and coordinate any local site IT incidents with customer IT helpdesk and support teams

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• Experience in both the logistics industry and IT experience
• Interest in business technology and how to apply it in an operational environment (recommended)
• Internal Customer Management
• Good Communication skills (written and verbal)


What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.


We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Facts and Figures

  • Business Unit

    Network Logistics & Transport

  • Travel Required

    Below 25% of total work time

  • Shift Requirement

    Nights / Third Shifts

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