Senior Manager, Domestic Development, Asia Pacific

Singapore Post - eCommerce - Parcel req32744 03/11/2016
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We are currently seeking a Senior Manager, Domestic Development to join DHL eCommerce Asia Pacific!

The Senior Manager, Domestic Development will be responsible for the development of the domestic first and last mile product in line with company strategy and market expectations as well as supporting country management teams to rollout new features like service points, parcel lockers, time window delivery, etc.

Essential Duties and Responsibilities

Key Accountabilities

  • Design, develop and implement market leading features in domestic delivery product

  • Work with local country MDs to implement regular improvements to domestic delivery product

  • Coordinate with regional and global functional teams to develop product roadmap and implementation plans, incl marketing and branding of new features

  • Lead a team of managers that identify and implement partnerships that further improves the domestic product in Asia Pacific

  • Work with global IT teams to identify and implement solutions that strengthen the domestic product

Customer Management

  • Work with countries to understand the needs and expectations for domestic delivery business

  • Define strategy for implementing these initiatives while working with local Ops and Commercial teams

  • Continuously engage with country commercialand operations teams to understand and validate the need for new solutions

  • Work with country teams to measure and enable profitability of offering

  • Understand merchant needs and consumer behaviour to constantly innovate and implement new ideas for domestic delivery

Stakeholder Management

  • Coordinate for best practices in domestic first mile and last mile with other units and global experts in the group

  • Ensure x-functional alignment of concepts, plans and targets with regional and global stakeholders to develop and own the full solution

  • Coordinate partnerships with 3PVs, IT companies and other partners to enable implementation of ideas

  • Develop long term business plans in conjunction with country management teams and coordinate implementation

Process Management

  • Develop end-to-end process maps for the agreed concept for last mile and first mile

  • Enable ongoing coordination with other core operations and commercial systems to setup new processes

Team Management

  • Develop and coach a team of 2-3 specialists the constantly build product features for the region

  • Coordinate with all regional and country functions to ensure adherence to plans

Desired Skills / Qualifications

  • 3-4 years of experience in e-commerce logistics/ express delivery

  • Strong exposure to product design, development and implementation

  • Knowledge of global and regional trends and developments in e-commerce logistics

  • Proficient in English

Minimum Educational Qualification

  • Bachelor degree/ higher in business, logistics or equivalent

  • Experience in top tier management consulting

Facts and Figures

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

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