Senior Manager Customer Project Implementation

Singapore DHL Supply Chain req78778 24/05/2019
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Responsibilities

PROJECT IMPLEMENTATION
• Lead and drive projects (customer projects, IT, Ops, Innovation projects)
• Drive customer engagements to align customer processes and requirements against DHL standards and propose solutions to be validated with customers
• Manage the budget, scope and timelines for every single project
• Manage customer requirements and expectations for every single project
• Provide regular updates on project implementation progress to senior management and sponsors to enable overall project progress monitoring.
• Negotiate project implementation costing and manage project implementation costs tracking and allocation of costs to business owners.
• Follow the DHL DePICT method for project implementation

CHANGE MANAGEMENT
• Raise non standards during the implementation life cycle
• Tightly manage change request that come up during the life cycle
• Gatekeeper of the standards during the implementation cycle

COMMUNICATIONS
• Provide regular project status to project team
• Communicate to Project Sponsors
• Communicate project status, changes and progress to customers

CONTINUOUS IMPROVEMENT
• Support continuous improvement projects


PROJECT COSTS RECOVERY FROM CUSTOMER

• Manage project within the customer funding
• Protect scope and hence the budget of the projects
• Recover project costs from customer

Requirements

•  Excellent understanding of the principles of supply chain management
•  Excellent analytical skills and influencing skills
•  Ability to work under stress and with tight deadlines
•  Work experience with consultancy companies 
•  Ability to handle and relate large quantities of data
•  Operations Research skills such as scheduling and network modeling.
•  Team Player
•  Results oriented Good communication skills
•  Ability to work close together with other functional disciplines
•  Willingness to travel
• Strong project management skills

Facts and Figures

  • Business Unit

    DHL Supply Chain Regional Office Singapore

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

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