Senior Business Analyst, Global Convergence
Overall Role Purpose
The key purpose of this role is to ensure sound understanding of business requirements, specify appropriate business solutions and assess impact of change on the current business environment. Business solutions include business processes (manual or automated), associated performance measures, business rules, standards and technology, including IT systems.
To be a centre of competency in the area of focus and provide leadership in applying business analysis best practices, tools, internal standards within the organization and the management and consumption of use cases of Network and Service Information.
Drive close liaison and coordination with internal functions (CS, ESS, Net Ops, Sales, Pricing, Products, IT) when defining the requirements and business solutions
Make recommendations to process owners and project managers and the different approval bodies (Investment Committees, Project Boards, Functional heads etc.)
Document and detail findings on a regular basis with the relevant content board, and support with recommendations
Manage change requests with cross-functional impact.
Lead functional team(s) in understanding new and amended business solutions
Provide expertise in specific areas of the business that have particular cross-functional relevance
Deliver clearly articulated business requirements to architects and designers and ensure understanding
Drive issue resolution with subject matter experts
Gather, understand, and prioritise business problems, opportunities and requirements from business stakeholders
Deliver business oriented and structured analysis of requirements within a given scope, so that the business needs and benefits are clearly defined
Specify business solution and assess impact on organization of a proposed solution, gaining buy-in and agreement to the solution
Work across organization to ensure the required level of understanding in order to introduce the change expected with a given business solution
Ensure requirements are fully documented, justified, agreed and handed over to suppliers, IT and/or other, for further technical analysis, design and ultimately development
Ensure proposals delivered by IT and other suppliers as part of the design are understood, meet business needs and are explained to the user community
Drive issue resolution with stakeholders
Support preparation and execution of a structured test approach and the timely testing (from business perspective) of delivered solutions. Ensure suppliers understand any issue identified.
Ensure a consistent approach is maintained and that solutions integrate with the rest of the business. To escalate any major inconsistency in approach to Project Managers.
Monitor and analyze newly implemented solutions to ensure delivery of the expected solution and associated benefits
Work with project and program managers to plan the delivery of a business solution, identifying dependencies, issues and strategies/resolutions for risk mitigation
Lead and coordinate analysis work streams/teams, ensuring that the project manager is aware of progress and any divergence from plan
Quality assurance of analysis deliverables produced by others
Resolution of day-to-day business issues requiring cross-functional co-ordination and insight
Project management of project(s) where appropriate
Leadership and co-ordination of a virtual team of business analysts and subject matter experts
Desired Skills and Qualifications
Minimum 5 to 10 years’ experience in an analytical, project orientated or wider change management role
Experienced in liaising with senior managers both within the organization and outside agencies
Well-developed analytical skills with related experience in the use of structured methodologies, modelling techniques and tools and / or willingness to adopt new techniques. Relevant certification (e.g. BABOK) preferred.
Excellent analytical skills supported by technical ability to work with large data sets (Data Analytics)
Good understanding of project management processes and methods, preferably PRINCE 2.
Excellent IT skills and IT aptitude including a working knowledge of the Microsoft Office products and use of modelling tools
Highly motivated with an ability to manage varying workloads against timescales as well as small teams of analysts and subject matter experts
Practical experience of business process analysis, mapping and implementing process change
Demonstrable experience in the analysis, design and implementation of business and IT solutions
Highly motivated with an ability to manage varying workloads against timescales
Good facilitation skills
Strong creative thinking and the ability to see from a macro perspective
Good communication skills (written and verbal)
Strong written and spoken English
Good conceptual and data modeling skills/ability
Good understanding of the existing processes and solutions of the business with strong business acumen
Good understanding of the principles of change management
First Choice or equivalent continuous improvement methodology experience preferred
Willing to travel to other locations as required
Bachelor’s degree in relevant disciplines
Facts and Figures
DHL Express Regional Office Asia Pacific
Work Permit Required