Project Manager, Service Management (RCS L)

Singapore DHL Express req71903 03/01/2019
Reporting to the Senior Service Management Manager, you will be responsible for the smooth operations of the computer room facilities such as UPS, Aircon, Fire Protection System, Card Access and Monitoring alert).These include performing daily server administration and capacity monitoring/planning of the servers and back-up and security patches deployment. 


  • Escalate and resolve any issues and problems associated with the hosting services delivered by ITS

  • Support to deploy technical program in country

  • Ensure yearly server and datacenter EOL equipment refresh and assist in planning for budgeting

  • Perform day to day AD account and server administration such as backup, AD accounts creation/clean up

  • To manage the server and data center equipment (UPS, AIRCON, Env Monitoring Alert System) infrastructure, technical support for the area.

  • To manage software license inventories and compliance apart from assets inventory management like servers, PCs, projectors, scanners, printers.

  • Assist in authoring BCA for projects

  • To ensure the right sizing for maintenance contracts review

  • Provide coordination between ITS and vendors

  • Ensure IT services meet SLA target provided by vendor thru regular service review

  • Set the standards for backup and disaster recovery architecture

  • Abilities to run and manage large scale infrastructure related projects for both internal and external initiatives and ensure projective timeline are met within project budget

  • To double hat for IT security role to provide the management and support for any IT security compliance projects and audit.

  • To share network work change request responsibilities with Telecom Infrastructure Manager.


  • Minimum 3 years in IT security management and five years of experience in handling large scale infrastructure related projects an advantage

  • Degree in Information Services (or equivalent) preferred

  • IT project and vendor management experience

  • Technical expertise in Database management system, server clustering, active directory, network technology

Facts and Figures

  • Business Unit

    DHL Express Singapore

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required