OTC Director (RCS H)

Singapore DHL Express req71901 03/01/2019

Reporting to the Chief Financial Officer, you will lead the OTC Team with 35+ staffs, including Credit Collection and Control, GST collection, Billing Functions, to provide quality Customer Accounting services to our customers whilst achieving timely collection according to the agreed terms.

  • Responsible for all the OTC KPIs as per Global and Regional policy

  • Ensure the compliance of the Global / Regional OTC Policy. Formulate the local OTC Policy and strategies, ensure the execution to fit to SG local situation

  • Identify and manage down possible credit risk exposures to DHL

  • Responsible for the quality of the billing invoices and the revenue reporting

  • Work closely with Commercial function to provide feasible billing / collection solutions meeting customer expectations and to drive the overall satisfaction of our customers

  • Work closely with Shared Services Center for daily billing, receipting and query handling

  • Rollout global/regional OTC programs with the Regional OTC Team

  • Foster a culture of quality and service excellence and provide development opportunities to the OTC Team


  • Preferably with Degree in Accountancy. Degree in other relevant professions will also be considered

  • 10 years’ relevant experience with 3 years in managerial role, preferably in logistics/ transportation industry or multinational companies

  • Strong staff management and good communication skills

  • Inquisitive, analytical, customer centric

Facts and Figures

  • Business Unit

    DHL Express Singapore

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required