Operations Project Manager

Singapore, Singapore, Singapore DHL Express 20004UO 7. September, 2020
  • Manage Operations Projects on a day-to-day basis to deliver customised solution, improvements in service and cost performance. Ensure the projects are completed on time, within budget and to specified quality criteria.

  • Provide support in implementation of programs related to Operations Systems, Ground / Gateway / Hub Operations and Engineering projects.

  • Develop and provide application training for users.
  • Work closely in the beta testing, UAT, roll out implementation of the applications, systems for standardization

  • Work closely in the Operations’ application implementation of regional and global initiative at a country level

  • Working with Engineering Department on all Operations related projects.

  • Report, analyze and take appropriate action on the service performance achieved by DHL for defined customers.

  • Manage the implementation of service solutions, including coordinating action required outside of the country, for defined customers.

  • Provide operational expertise to DHL sales and Hub operations personnel in the areas of service capability and operational cost to support the agreement of performance standards and pricing with customers.

  • Maintain clear communication and work flow channels with DHL sales and segment management in the Country, and especially with the Strategic and Relationship Business Unit Managers and their teams.

  • Be the principal interface between hub operations and Sales teams, as well as interface between the hub and country/regional customer operations.

  • Manage changes with consultants & vendors to achieve the service standards.

  • Work with relevant authorities and industry specialists to comply with safety and regulatory requirements when developing new business processes.

  • Work with Procurement and sub-contractor to outsource non-core solutions that achieve business objectives.

  • Participate in regional workgroups and activities

  • Assist Regional teams in roll out of regional programs across countries.

  • Bachelor’s degree (preferably Engineering in any discipline with project management certification)

  • 3-5 years relevant business experience, preferably operations management in the Air Express industry

  • Experience in project/programme management involving multiple stakeholder in a matrix organization

  • Experience in CAPEX projects (end-to-end)

Working Location: 
DHL Express (Singapore) Pte Ltd (South Asia Hub) -121 Airport Cargo Road Singapore 819480

Facts and Figures

  • Travel Required

    <15% of the time


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn