Global Customer Pricing Analyst (6 months contract)

Singapore, Singapore, Singapore DHL Express 20003CT 28. July, 2020


1. Development of competitive and consistent pricing for global and regional tenders

  • Clarify service requirements, and obtain relevant inputs, e.g., shipping profile, customer strategy, target prices, RFQ response guidelines, etc.
  • Support conversations regarding the pricing strategy for each tender involved, providing solid justification of the approach to follow with the sales owners 
  • Analyse profitability and rate levels for existing and potential business and pricing; benchmarking against competition and DHL pricing for other customers
  • Ensure “deep dive” cost analysis to determine customer-specific costs to serve, e.g., special pickup, customer implants, dedicated linehaul, B2C service, value-added services, etc.
  • Prepare consolidated prices in DHL rate card formats and customer/RFQ templates
  • Ensure consistency of pricing across customers, products, countries, weight breaks; and enforcement of pricing policies
  • Ensure documentation of final price proposals and communication to relevant stakeholders according to standards        

2. Performance of global and regional customer pricing

  • Perform analysis of bids won/lost, propose recommendations 
  • Conduct post-implementation reviews of rate implementation, “ship to profile” and profitability
  • Perform “deep dive” profitability analysis
  • Identify issues and recommend improvements
  • Support the implementation of GPI’s and introduction of new surcharges for global customers
  • Preparation of relevant reports/scorecards

3. Improvements to the customer pricing processes

  • Development of tools, procedures and databases to systemize the tasks of rate setting, profitability analysis, benchmarking, and price simulation
  • Development and delivery of training on the customer pricing process, tools, and techniques
  • Propose improvements to increase efficiency and quality of customer pricing processes, and support respective implementations 
  • Lead complex costing analysis of global customers and ensure databases are maintained with the costing factors that are to be used in customer-specific pricing 

4. Provide advice and expertise to the pricing community and global organization 

  • Act as a global/regional contact for customer pricing 
  • Support country pricing managers on large country bids; and especially for >€1M and multi-country and multi-region opportunities 
  • Provide input to the regional Tender Review Boards as required
  • Participate in adhoc projects and initiatives   


  • University degree with strong analytical background (e.g. Business Administration, Finance, Economics)
  • 3 - 4years’ experience in an analytical, financial, or marketing function (ideally, in a Costing or Pricing function in a country, cluster or region is preferred)
  • Experience in Finance or Pricing related role would be an advantage
  • Proficient in Microsoft Excel, particularly the capability to analyse large volumes of data
  • Strong quality orientation and ability to follow processes consistently
  • Results oriented; ability to manage to deadlines and under pressure
  • Openness to work in an international and multicultural environment
  • Able & willing to commit to a 6 months contract

Facts and Figures

  • Travel Required



I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn