Customer Engagement Manager

Singapore Deutsche Post DHL Group req70938 05/12/2018

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and
opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of
building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer
experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover
the unique, international spirit of DHL where your commitment is recognized and rewarded.

Reporting to the APIC Head, the Customer Engagement Manager is in charge of all customer engagement at the innovation center. Incumbent will ensure that all tours and workshop facilitation at APIC or in AP countries are delivered professionally. 

The key responsibilities cover the following areas:

• Deliver and market bootcamp 2 times a year

• Develop a portfolio of Customer Innovation Workshops methods, prepare and deliver Customer Innovation Workshops, including understanding of customer needs, topic selection, customization of workshop agenda, assignment of expert speakers and moderator 

• Build Customer Innovation Workshop pipeline by analyzing account plans and reviewing sales opportunities/issues 

• Moderate/co-moderate workshops, using the best suitable innovation methods 

• Ensure structured follow-up and tracking of action items identified during customer innovation workshops working in close alignment with the responsible account manager  

• Build a network of external Customer Innovation Workshop moderators in Singapore and AP

• Build a network of internal DPDHL subject-matter experts and external speakers from industry partners/government/research institutions for active participation in Customer Innovation Workshops  

• Stay-up to date regarding innovation management methodologies/tools in order to permanently improve and extend the portfolio of customer innovation workshops

• Review and improve on innovation tour/ workshop experience

• Maintain APIC tour/ workshop pipeline 

• Report on tour/ facilitation delivery

• Deliver day to day tours/ workshop and develop new workshop methodologies and tour formats

Your profile

  • Proven experience in customer engagement through executive briefings and workshops 
  • Project management skills
  • Insight in logistics industry and innovation methodologies, knowledge about DP DHL business is a plus
  • Strong connection to Singapore community
  • Connection to AP region
  • Advanced level of English is required

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Customer Solutions & Innovation APAC

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required