Customer Care Advisor (1 year contract)

Singapore DHL Express req49149 14/06/2018

Job Responsibilities:

You will provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service. You will provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost or damaged shipments etc. You will also be required to handle
all trace enquiries in accordance with service standards and processes. In addition, you are expected to deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies. In this role, you will be required to respond to customer queries regarding information on prices, customs requirements
etc. on a timely and professional manner.

Job Requirements:

• Preferably GCE A’ Levels, Diploma or equivalent

• Prior experience in a Customer Contact Centre or Telesales environment in a service industry will have added advantage

• Preferably familiar with telephone systems, Order/Shipment Track & Trace Systems and Order booking systems

• Excellent customer-facing and interaction skills

• Proactive and is able to work under pressure and tight deadlines

• Good communication skills in English and conflict resolution skills

• Preference will be given to candidates who are able to work on alternate Saturdays and public holiday

Facts and Figures

  • Business Unit

    DHL Express Singapore

  • Travel Required

    No Business Travel

  • Employment Type

    Temporary Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only