Casual Field Service Agent: Seattle, WA

Seattle, Washington, United States DHL Express req72179 09/01/2019

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company and the 7th largest employer in the world.  In fact, Business Week just named DHL "one of the best companies to launch a career.” 

DHL Express is currently hiring for an Casual Field Service Agent for our Seattle, WA Airport. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.

Key Tasks:
Provides customer service, sales and operational support for the Service Center
Answers phone and greets visitors
Resolves billing problems in relation to the Service Center
Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
Communicates with Sales/Service to resolve customer problems
Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skill & Qualifications:
High School Degree or Equivalent required
Previous experience in customer service/support or related field 
Strong Communication Skills (both oral and written)
Proficient in Microsoft Office Products (Outlook, Excel, Word)
Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Physical Requirements:
Must be able to lift up to seventy (70) lbs. occasionally
Must be able to lift forty (40) lbs. frequently
Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Express US

  • Employment Type

    Seasonal / Casual

  • Work Permit Required


  • Shift Requirement

    Day time only