QCC PROFESSIONAL (M/W/D)

Schkeuditz, Saxony, Germany DHL Express 21005DZ 4. May, 2021
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.


Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come and join our Network Operations Team in Leipzig or in one of our other DHL locations in Europe!

YOUR TASKS

  • Tracking of the selective regional/global shipment traffic (AIR/road) in real time with respect to the punctuality and adherence to DHL's defined standards and processes
  • Pro-active tracking and tracing of special customer shipments
  • Prompt and independent initiation of corrective measures in the event of problems or identifiable service disruptions in order to maintain the given service commitments to our internal and external customers
  • Update of the internal Quality Control applications and other standard office soft-ware with adequate information
  • Interface with the internal customer service on service problems and enquiries
  • Identification and analysis of operational restraints including determination of the root cause
  • Enhancement and highlighting of possibilities that improve the work and handling process within the operation by using improvement methods (e.g. SIX Sigma DMAIC)
  • Production and distribution of daily performance reports regarding the service quality for specific customers or selected routes within the European network
  • Supporting of the management team to develop and present the concept of the QCC on a European scope



YOUR PROFILE  

  • University degree or equivalent completed vocational training

  • Proven experience in fields of logistics, network control, sales or customer service either within or outside DHL

OUR OFFER

  • Strong career support in an international environment

  • Great culture and colleagues

  • Multifarious benefit programm

  • Work location at European Head Office in Leipzig/Schkeuditz or in one of our locations in Europe 

    Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

    We look forward to receiving your application

Facts and Figures

  • Travel Required

    <25% of the time

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn