Customs Team Leader - Sarnia

Sarnia, Ontario, Canada DHL Global Forwarding, Freight req83745 17/09/2019

 Job Summary:

The Team Leader manages and drives performance of a team of Customs Specialists performing the customs entries.  The Team Leader will execute on customs entries and ensure customs clearance is completed in a timely and efficient manner. Adhering to compliance standards is essential.

Main tasks & Key Responsibilities:

  • Supports relationships with Customs authorities and other required counterparts
  • Directs and coordinates a team of Customs Specialists in daily Operations activities
  • Ensures all Customs entries are completed in a timely and efficient manner
  • Supports in KPI achievements by conducting performance reviews and evaluating Customs
    Specialist team members
  • Manages team productivity and develops initiatives for efficiency improvements
  • Develops best practices and ensures operational adherence to defined processing standards
  • Oversees operational account management and ensures delivery against agreed scope
  • Handles escalations (e.g. dispute with internal/ external customers)
  • Manages operational adherence to compliance standards
  • Identifies training needs and opportunities to develop a highly skilled customs ops team
  • Where Customs are centralized ensures that functional workflow models are in place between
    central Customs Teams and Operations

    Minimum Requirements (Education, experience and skills):
  • Extensive knowledge of customs requirements and operational processing of customs
  • Long-term experience and proven track record in the customs segment
  • Fit for people management role
  • CCS Qualified
  • Proficient decision making skills
  • High degree of written, verbal and organizational skills

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Facts and Figures

  • Working Hours

    37.5 hours per week

  • Business Unit

    DHL Global Forwarding Canada

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only