Customs Specialist - Sarnia
At DHL, we use Speed, Passion, Can Do and Right First Time to provide consistent service excellence that creates lifelong customers – and we don’t get second chances to make a great first impression. That’s where you come in, as a Customer Service Advisor.
Because of you, the customer's initial experience with the World’s Most International Company will be world-class. Armed with our renowned DHL Certified International Specialist training, you’ll possess the industry and company knowledge to confidently provide information and support service resolutions while managing a high inbound call volume.
Tasks will include responding to rate inquiries, tracking packages, fulfilling orders for shipping supplies and more. Sometimes you’ll even have to calmly soothe an upset caller. As the first line of support for DHL Express, exceptional listening skills, patience and overall adaptability are key.
Are you ready for the challenge?
$15.00 an hour
What makes a successful Customer Service Advisor at DHL? Check out the traits we’re looking for and see if you have the right mix.
- Adaptable 9
- Communicator 10
- Good Listener 8
- Helpful 10
- Problem-Solver 9
- Team Player 7
DHL listens and cares about this being a great place to work. DHL is always evolving and change is goodBianca Villa, Customer Service Advisor
I love working for DHL because from the start the management team actually cares for you, it is the best job I’ve ever hadAlejandro Gutierrez, Key Account Department Executive
There is a clear direction and we are given all the tools and resources to be successful. Open door policy is hugeJessica Rangel, Customer Care Supervisor
Over the years, one thing that has always amazed me is how this company never stops growing and never stops continuing to improveElizabeth Brenner, Customer Service Advisor
All one has to do is let Management know you are interested in advancing within the company and all sorts of opportunities will open upDebra Cole, Customer Contact Escalation Advisor
Customer Service Advisors start in the Customer Contact Department with a clear career progression plan to leadership, which could also lead to roles in the Customer Care Department and then the Key Account Department.
Customer Service Advisor leads to Job Customer Contact.
Customer Contact Team Lead leads to to Job Customer Contact Supervisor
Customer Contact Supervisor leads to to Customer Contact Manager
Customer Contact Manager branches to Customer Contact Director
Customer Contact Director branches to Job Five
Customer Contact Department
Handles all inbound calls from customers, quickly addressing their immediate needs and questions
Customer Care Department
Specializes in providing in-depth solutions for customers with escalated service issues
Key Accounts Department
Provides personalized attention to serve the unique needs of our largest customers, who use our services the most
Insanely Customer Centric
At DHL Express, world-class service is a way of life for every one of us. Each day, we remind ourselves that our customers' satisfaction is directly responsible for our success.
We connect people and improve lives. We accomplish this by bringing people and businesses together from every corner of the world.
At DHL Express, we believe teamwork is about individuals working As One to achieve success. For us, that means every member of the group focuses on extraordinary individual performance through a commitment to having their best day, every day.
DHL offers three medical insurance plan options to meet your needs and budget, plus dental and vision options.
DHL matches 100% of employee contributions up to 4%, and even if you don't participate, we still contribute 2% to full-time employees.
Full-time employees can receive up to $5,250 per year toward degree programs at accredited colleges.
Paid Time Off
Full-time employees start with 10 vacation days, 5 floating holidays and accrue sick time throughout the year.
Overtime is available at the discretion of the management team.
DHL offers an on-site gym featuring modern equipment and a meditation room. Also on-site is a cafeteria, open for breakfast and lunch.
- Variety of tasks including PARS, Rating and Releasing per individual skill set
- Ensures customs clearance is completed in a timely and efficient manner
- Adheres to compliance standards
- Supports relationships with Customs authorities and other required counterparts
- Ensures all Customs entries are completed in a timely and efficient manner
- Supports in KPI achievements by working in a productive and team oriented manner
- initiatives for efficiency improvements
- ensures operational adherence to defined processing standards
Proficient decision making skills
High degree of written, verbal and organizational skills
Diligent attention to details
DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.