Customs Clearance Manager - Sarnia ON

Sarnia, Ontario, Canada DHL Global Forwarding, Freight req70998 05/12/2018
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Job Summary:

Responsible for the overall performance of the Customs, Brokerage product at station level while maintaining the highest level of industry standards and profitability for DHL Global Forwarding (Canada) Inc. Implementation of all CHB programs and procedures for all import departments.Ensure Key Performance Indicators are met and maintained at the highest level.

Principal Duties and Responsibilities:

Operational Duties:

  • Handle disputes and/or inquiries, whether customer or department generated, relating to customs matters

  • Ensure compliance with all government departments is maintained

  • Eliminate late accounting penalties that are non-chargeable to the customers

  • Recommend solutions to other DHL Global Forwarding (Canada) Inc departments for client complaints received relating to the customs product

  • Communicate as required with applicable parties to ensure service requirements are achieved

  • Maintain professional phone manner internally & externally

  • Maintain an open door philosophy for good communication with employees

  • Hold weekly Performance Dialogues with the team

  • Process, issue distribute and/or dispatch all required documentation to all applicable parties in a time frame consistent with service needs and company policy

  • Preparation of necessary documents to complete customs clearance process

  • Preparation and submission of necessary documents to complete refund/drawback claims for DHL Global Forwarding (Canada) Inc customers

  • Distribute workload within the department to enhance efficiency & productivity

  • Train new & existing staff

  • Handling of internal & external disputes

  • Delegate tasks as required

  • Ensure timely completion of entries within departments as per company guidelines

  • Advise staff of changes to company policies & goals

  • Monitor & take necessary corrective action on staff performance

  • Participate in hiring & terminationof department staff

  • Preparation of yearly performance evaluations of department staff

  • Provide leadership & guidance to department staff

  • Conduct performance reviews

  • Other functions as required by the Director of Customs

Minimum Requirements (Education, experience and skills):

  • Minimum of 5 years in a supervisory position with direct reports

  • Experience in managing an office with multiple shifts for a 24/7 operation

  • Attainment of qualified person status of C.S.C.B.

  • Proficient decision making & leadership skills

  • Proficient verbal, written & organizational skills.

  • A post-secondary education or equivalent experience in the Customs Industry

  • Able to work effectively under time sensitive environment

  • Diligent attention to detail

  • Professional & courteous phone manner

  • Ability to solve logistical problems as necessary

  • Completion of C.I.F.F.A., IATA, and dangerous goods courses an asset

  • Proficient working knowledge of MS Word, Excel and Powerpoint.

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Facts and Figures

  • Working Hours

    37.5 hours per week

  • Business Unit

    DHL Global Forwarding Canada

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    Day time only

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