Service Agent (Casual/ On Call)- Santa Ana, CA

Santa Ana, California, United States DHL Express 20004DI 2. September, 2020
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DHL currently has an opening for a Casual Service Agent at our Santa Ana,CA station.The Service Agent will work to provide operational support to ensure efficient and timely pick-up and delivery handling of customer materials and provides operational support for the Service Center. The Service Agent will also ensure compliance with safety, security, regulatory, and company policies.

Key Accountabilities:

  • Assist customers with document shipment and pick up at service center.

  • Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information.

  • May process or prepare import/export documentation and assist in the customs clearance process.



Key Qualifications:

  • HS diploma or GED required.
  • Generally 1-3 years of experience in area of responsibility.

  • Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function.

  • Previous experience in industry preferred
  • Previous customer service experience preferred
  • Strong computer skill required
  • Exceptional ability to multi-task required
  • Valid Driver’s License and a Motor Vehicle Record that meets Driving Privileges standards  

Explore and learn about DHL’s culture, special events, and interesting spotlights at:  https://www.youtube.com/user/dhl


DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here.  http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Facts and Figures

  • Travel Required

    <15% of the time

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn