Domestic Customer Service Specialist -San Francisco

San Francisco, California, United States DHL Global Forwarding, Freight req48970 09/11/2017

Job Title: Domestic Operations Agent
Job Location: San Francisco

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.  We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

As a Domestic Agent you will be responsible for handling the quoting / booking / tracking / as well as data entry on shipments for Oregon and Colorado. Cross training on all other functions to provide coverage as needed will be required. Maintain a high-level of customer service with existing customers and leverages relationships to expand business.   Looking for someone who is flexible and dedicated and eager to be successful.

Main tasks & key responsibilities:

  • Creates/confirms transport order to ensure delivery of the shipment to the final customer
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Follows-up shipment status; identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Maintains excellent relationships with customers
  • High School Diploma or equivalent
  • 2+ years experience freight forwarding preferred
  • Ability to work as a team
  • High organizational skills
  • Excellent communication skills

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.


Facts and Figures

  • Working Hours


  • Business Unit

    DHL Global Forwarding US

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only