Air Export Agent - San Francisco

San Francisco, California, United States DHL Global Forwarding, Freight req48484 20/10/2017
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Job Title: Air Export Agent 

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.   We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.  

Overall job purpose:

  • Processes, handles and distributes all required documents in the shipping area
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Performs pickup arrangement
  • Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
  • Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
  • Interacts with Customer Service, Product, and Global Service Centers, if required

Main tasks & key responsibilities:

  • Creates and confirms transport order to ensure pickup of the shipment at origin
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
  • Performs IT systems related tasks to provide up to date information on shipment
  • Interacts with Customer Service, Product, and Global Service Centers, if required

Qualifications:

  • Extensive knowledge of AFR/OFR Export Operations
  • Good administrative skills
  • Results driven and attention to details

Reporting lines:

  • Export Operations Team Leader 

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

'DGFCB1'

Facts and Figures

  • Working Hours

    40

  • Business Unit

    DHL Global Forwarding US

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

  • Shift Requirement

    Day time only

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