Customs Clearance Supervisor

Samut Prakan, Changwat Samut Prakan, Thailand DHL Express 20007FU 10. November, 2020

Overall Role Purpose

Support the inbound clearance and the export process within established standards and transit times.

  • Portray a professional, courteous and helpful attitude in all dealings with customers

  • Support with the practical experience and knowledge In daily activities to achieve goals and objectives

  • Liaise with customs officials on specific duties payable and problem shipments.

  • Coordinate with Terminal Operator about manifest amendment

  • Build-up the co-operative relationship with the practical levels in HUB & Gateway and provide the positive attitude /solution when necessary

    Functional Role

  • Monitor the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)

  • Review that customer databases are maintained

  • Analyze, investigate, provide short and long term solutions and educate team for mistakes occurred

  • Resolve specific disputes or provide advice on technical issues with internal customers.

  • Maintain and monitor a thorough knowledge of Customs practices and procedures

  • Coordinate with HUB and Country Network for additional info, paper work, related data and document

    Manage Team

  • Manpower planning

  • Technically coach and supervise team members

  • Coordinate and communicate between HUB and Country teams about Customs related issues

  • Build, motivate, lead team

  • Support Duty Mgr in communicate with team members

Skills / Qualifications

  • Good communication skills, spoken and written

  • Good English proficiency

  • Very good interpersonal skills

  • Strong customs regulations knowledge

  • Solid customs tariff knowledge

  • Good computer skill set; MS Word, MS Excel

  • Strong paperless system knowledge and skills

  • Able to work in shift

  • 5 years relevant experience of working with customs clearance matters within transportation, logistics or import / export industry

  • Valid people management experience

  • Bachelor’s degree in related field with 5 years experience direct experience in similar function

Facts and Figures

  • Travel Required



I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn