Customs Clearance Supervisor

Samut Prakan, Changwat Samut Prakan, Thailand DHL Express 20007FU 10. November, 2020
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Overall Role Purpose

Support the inbound clearance and the export process within established standards and transit times.

  • Portray a professional, courteous and helpful attitude in all dealings with customers

  • Support with the practical experience and knowledge In daily activities to achieve goals and objectives

  • Liaise with customs officials on specific duties payable and problem shipments.

  • Coordinate with Terminal Operator about manifest amendment

  • Build-up the co-operative relationship with the practical levels in HUB & Gateway and provide the positive attitude /solution when necessary

    Functional Role

  • Monitor the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)

  • Review that customer databases are maintained

  • Analyze, investigate, provide short and long term solutions and educate team for mistakes occurred

  • Resolve specific disputes or provide advice on technical issues with internal customers.

  • Maintain and monitor a thorough knowledge of Customs practices and procedures

  • Coordinate with HUB and Country Network for additional info, paper work, related data and document

    Manage Team

  • Manpower planning

  • Technically coach and supervise team members

  • Coordinate and communicate between HUB and Country teams about Customs related issues

  • Build, motivate, lead team

  • Support Duty Mgr in communicate with team members




Skills / Qualifications

  • Good communication skills, spoken and written

  • Good English proficiency

  • Very good interpersonal skills

  • Strong customs regulations knowledge

  • Solid customs tariff knowledge

  • Good computer skill set; MS Word, MS Excel

  • Strong paperless system knowledge and skills

  • Able to work in shift

  • 5 years relevant experience of working with customs clearance matters within transportation, logistics or import / export industry

  • Valid people management experience

  • Bachelor’s degree in related field with 5 years experience direct experience in similar function


Facts and Figures

  • Travel Required

    none

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn