Customs Clearance Supervisor
Overall Role Purpose
Support the inbound clearance and the export process within established standards and transit times.
Portray a professional, courteous and helpful attitude in all dealings with customers
Support with the practical experience and knowledge In daily activities to achieve goals and objectives
Liaise with customs officials on specific duties payable and problem shipments.
Coordinate with Terminal Operator about manifest amendment
Build-up the co-operative relationship with the practical levels in HUB & Gateway and provide the positive attitude /solution when necessary
Monitor the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
Review that customer databases are maintained
Analyze, investigate, provide short and long term solutions and educate team for mistakes occurred
Resolve specific disputes or provide advice on technical issues with internal customers.
Maintain and monitor a thorough knowledge of Customs practices and procedures
Coordinate with HUB and Country Network for additional info, paper work, related data and document
Technically coach and supervise team members
Coordinate and communicate between HUB and Country teams about Customs related issues
Build, motivate, lead team
Support Duty Mgr in communicate with team members
Skills / Qualifications
Good communication skills, spoken and written
Good English proficiency
Very good interpersonal skills
Strong customs regulations knowledge
Solid customs tariff knowledge
Good computer skill set; MS Word, MS Excel
Strong paperless system knowledge and skills
Able to work in shift
5 years relevant experience of working with customs clearance matters within transportation, logistics or import / export industry
Valid people management experience
Bachelor’s degree in related field with 5 years experience direct experience in similar function
Facts and Figures
I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.
Current Employee – Project Manager in Bonn