Clearance Support Agent

Clearance Support Agent

Support the inbound/outbound clearance support which is to handle customer clearance confirmation/query, perform customs clearance skill and provide customer orientation with service mind within established standards and transit times.

DHL customers

• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers

  Lead Clearance Support Agent

• Timely report issues to be raised to the higher level to get the appropriate support

• Support with the practical experience and knowledge

  In daily activities to achieve goals and objectives

  Customs officials

• Liaise with customs officials on specific duties payable and problem shipments.

  Other regulatory officials (Finance, Trade and Transportation)

• Comply with the regulatory policy and rules to make DHL as reliable business partner

• Liase on specific issue and problem if necessary

  Gateway staff at all levels

• Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary

  Gateway Operations & Local Country Operations staff

• Activate standard clearance procedure in accordance with DHL priorities and goals

  Customs Clearance

• Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)

• Ensure that customer databases are maintained

• Resolve specific disputes or provide advice on technical issues with customers.

• Maintain a thorough knowledge of Customs practices and procedures

  Customs Clerks Supervision

• Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.

• Supervise the work of the support members (e.g. Customs Clerks)

Skills

• Communication skills (English), spoken and written

Competencies

Competency segment ‘Business’

Analysis:Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Competency segment ‘Leadership’

Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Competency segment ‘Personal’

Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Expected years of experience

• 3 years’ relevant experience of working with customs clearance matters within transportation, logistics or import / export industry

  Educational Qualifications

• Bachelor Degree