Clearance Support Agent - Call center

Samut Prakan, Changwat Samut Prakan, Thailand DHL Express 200087Y 16. November, 2020
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  • Support the inbound/outbound clearance support which is to handle customer clearance confirmation/query, perform customs clearance skill and provide customer orientation with service mind within established standards and transit times.
  • Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
  • Timely report issues to be raised to the higher level to get the appropriate support
  • Support with the practical experience and knowledge In daily activities to achieve goals and objectives
  • Liaise with customs officials on specific duties payable and problem shipments.
  • Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary
  • Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
  • Resolve specific disputes or provide advice on technical issues with customers.
  • Maintain a thorough knowledge of Customs practices and procedures
  • Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.



  • Bachelor Degree
  • 3 years’ relevant experience of working with customs clearance matters within transportation, logistics or import / export industry
  • Good Communication skills (English), spoken and written
  • TOEIC/IELT or TOEFL score is an advantage
  • Planning & Organizing, Decision Making, and Results Orientation
  • Customer Oriented
  • Proficient with Microsoft Excel, Power point and word

Facts and Figures

  • Travel Required

    none

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn