Regional General Manager (Cross Docking Centre Manager)

Rugby, England, United Kingdom DHL Supply Chain req79497 12/06/2019


Position: Regional General Manager (Cross Docking Centre Manager)
Location: National Role. Ideal locations would be in the region of Birmingham, Manchester and Wakefield. 
Customer: TJX (TK MAXX)
Grade/Salary: RCS J / Up to £55,000 (depending of experience)
Contract Type: Permanent (Full-Time)
Closing Date for Applications: 26th June 2019

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?  Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?  If you’re looking for change, and you’re ready to make changes … we’re looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you’d like to join … keep reading.

We make promises to our customers, and we’ll make promises to you too. 

As the Cross Docking Centre Manager, you will be responsible for the budget and operational responsibility for the 8 UK&I cross dock centres and associated store delivery functions for TJX Europe. You will own the 3rd party relationships, commercial agreements & SLA's for the collaborations with Boots, M&S and the wider DHl business. A part of this role will be to sit on the Senior Leadership Team, take an active role in managing the TJX Outbound operation within the UK, Europe and the Hatfield Multi user site. Another aspect of this role will be the delivery / management of contractual KPI's such as T&T, OPH, Dwell Time and contributes to DHL bottom line through the Gainshare mechanism. Furthermore, you will have responsibility for the delivery of high quality and cost efficient service to customer through professional account management.

The key responsibilities in this role include:

  • Manage the safe execution of the TJX UK Outbound Transport &  CDC Operations for UK.
  • Design and delivery of strategic projects and improvement of processes to support growth.
  • Identification of closed book opportunities, and execution of costs saving initiatives to support the closed book multi-user operation in Hatfield.
  • Support the achievement of EBIT across area of responsibility through delivery of service & related service credits, whilst maximising gainshare opportunity.
  • Manage customer relationship effectively, measured against Customer survey results

You won’t find another job like the one you’ll find with DHL Supply Chain.  Now, here’s what we need from you:

  • Experience in Supply Chain division, ideally with a retail customer.
  • Worked in an environment of change management & growth.
  • Operational /  Account Management experience.
  • Customer relationship management skills.
  • Transport  Management experience.

What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

What you’ll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Working at DHL:

Facts and Figures

  • Business Unit

    DHL Supply Chain UK

  • Travel Required

    Below 75%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement