Customer Service Agent (Casual/On Call)

Rochester, New York, United States DHL Express req76605 15/04/2019

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.

Start YOUR career with DHL today…

DHL currently has an opening for a On Call Customer Service Agent at our Rochester, NY facility. The Customer Service Agent will primarily work 2nd shift as needed and provide operational support  to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. The Clerical Agent will also ensure compliance with safety, security, regulatory, and company policies.

Key Accountabilities:
Provides operational support for the Service Center.

-Assist customers with document shipment and pick up.
-Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information.
-May process or prepare import/export documentation and assist in the customs clearance process.

Key Qualifications:

-HS diploma or GED required.
-Generally 1-3 years of experience in area of responsibility.
-Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function.
-Previous experience in industry preferred
-Previous customer service experience preferred
-Strong computer skill required
-Exceptional ability to multi-task required 

Work Schedule:

On Call as needed; primary coverage for 6:30 - 10:30 pm, some coverage for 6:30 - 10:30 am if available

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here.

Facts and Figures

  • Working Hours

    Primarily 6:30 - 10:30 PM and/or 6:30 - 10:30 am

  • Business Unit

    DHL Express US

  • Employment Type

    Seasonal / Casual

  • Work Permit Required


  • Shift Requirement