Import Tracing Agent RUH KKIA
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
* JOB PURPOSE:
Ensure to satisfy the customer’s needs and work effectively within a team to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole .
* Duties and responsibilities:
Opening and following up GEMA request & network files, for import & export shipments without documentation
Ensure to update all traces and networks on a daily basis
Build sustainable relationships of trust through open and interactive communication though callback activities and outbound calls
Obtain appropriate documents from customer / origin for smooth clearance
Answer incoming calls and resolve customer’s queries as they arise
Ensure that all paperwork provided to gateway is correct and duties are billed to the correct consignee
Identify and assess customers’ needs to achieve satisfaction
Follow NTP procedures, guidelines and policies
Handle changes in Saudi customs policies and act upon them.
University Degree or equalivent.
Fluent Arabic / English language, written and spoken.
•Skills and proficiencies:
Good knowledge of MS Office
Excellent communication and interpersonal skills.
Problem solving skills
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
Facts and Figures
I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.
Current Employee – Project Manager in Bonn