Trainer & SOP Specialist
We are currently seeking for a Trainer and SOP Specialist to join our DHL eCommerce Solutions based in Puchong, Malaysia.
The Trainer and SOP Specialist will be responsible for end-to-end training management for Operations including training needs analysis, training plans, designs & development, procedures and processes, and to conduct trainings via workshops, one-on-one sessions and on-the-job training. He/ She will also be responsible in creating and updating Standard Operations Procedures and Work Instructions..
Essential Responsibilities and Duties:
- Build training document, build training master plan, training procedures, user manual and policies to enhance training quality.
Develop and manage the training program, training budget to perform effectively.
Conduct training courses in Operations users and develops strategic policies, procedures and responsibilities for the operations training department of a company. The job involves implementing a company’s operations training efforts via workshops, one-on-one sessions and on-the-job training.
Maintain quality standards by evaluating feedback on trainings and initiating corrective actions.
Manages and consolidates the local training needs for trainings, trainer capacity, cost calculation and training calendar.
Measure training effectiveness towards benefit outcomes in organization business development.
Develop the internal trainer’s crew to meet the internal training demands.
Liaise with Regional Team on new updates regarding system and Operations Process in order to conduct refresh training for users.
To join BAT testing in every update of OPS system: MIRROR, LMP.
Develops performance improvement training to support company goals.
Maintain & Update Ops SOP & WI (document Control).
- Perform audit during depot/hub visit to make sure all personal to following SOP
- Minimum bachelor's degree certification.
At least 4-5 year experience in Training or related.
Experience in Logistic Industry; Operation filed. Prior operations training experience is preferred.
Good communication, computer, organizational, project management, analytical and interpersonal skill.
Proven strategic thinking, critical influencing.
Strong motivation skills, negotiation, presentation skills.
Willing to Travel
Good knowledge of courier / express shipment management and delivery process flow
Facts and Figures
DHL eCommerce (Malaysia) Sdn. Bhd.
I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.
Current Employee – Project Manager in Bonn