Project Management Analyst

Puchong New Village, , Malaysia DHL eCommerce Solutions 56781 11. January, 2021

We are looking for a Project Management Analyst to join our DHL eCommerce Solution team in  Puchong, Malaysia.

The Project Management Analyst will be responsible for business planning and monitoring, project implementation and drive continuous improvement process.

Essential Responsibilities and Duties:

  • Ensure product roadmap advancements are implemented on the ground and benefits reported back

  • Owner of country product specs document. Ensure product spec document changes result in adequate changes in Ops and Commercial impacts.

  • Support in all strategic projects including but not restricted to Go Green, Go Help, Go Teach.

  • Update product spec document with every update of product roadmap, ops changes

  • Ensure each of above changes result in an appropriate change in Ops/ Commercial inputs (for egg an increased SLA implies a higher revenue if plausible)

  • Ensure the product spec document is adequately communicated to our key customers.

  • Ensure product roadmap advancements are implemented in country (in sales/ ops/ onboarding, etc.).

  • PMO all cross functional projects for the country.

  • Updated product spec document at all times.

  • Ensure key projects are timely executed.

Project Management

  • Run all cross functional projects - bring transparency and ensure all project risks are adequately addressed.

  • Drive key stakeholders to ensure higher ROI / more strategic projects are prioritized effectively.


  • Provide timely and regular project updates in a clear and concise fashion which are action oriented

  • Constructively challenge Ops and Commercial on why a change in product specs should mean a pricing change/ change in ops processes.


  • Ensure product spec document is updated in all details in a proper structure.

  • Ensure Commercial updates all their sales mandates accordingly.

  • Ensure Ops updates all their SOPs based on updates on product spec documents/


  • Min 1-2 years’ experience in express/ last mile business good to have but not necessary.

  • Minimum of 1-2 years experience in product management/ project management would benefit

  • Bachelor Degree in any discipline.

  • Good knowledge of courier / express shipment management and delivery process flow

  • Excellent communication (English & Malay).

  • Strong analytical skill and product management skill.

Facts and Figures

  • Business Unit

    DHL eCommerce (Malaysia) Sdn. Bhd.


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn