Cross Border Team Leader
We are currently seeking a Cross Border Team Leader to join DHL eCommerce Solutions Malaysia!
The Cross Border Team Leader will be responsible to monitor all flight alerts / in-bound alerts and shipments ensuring that information is received on time by the staff and sent to the appropriate locations.
Essential Duties and Responsibilities
Customer Service Management
Ensure daily contacts with Vendor
Respond to tracing requests from the network
100% Process and uplift shipments
Monitor all KPIs for the team
Good communication and working relations with various department
Work closely with vendors (Truckers and Freight forwards
Interface with local country customer service on service problems and enquiries.
Work closely with Regional team
Network Control Team Management
Lead a warehouse team to monitor the inbound and outbound shipment data to be transmitted on time
Ensure that the documentation done by the network control team are accurate, timely and complies with the requirements of the Airline Company and destination.
Network Control Operations Management
Organise appropriate shifts and manning levels to meet business requirements.
Monitor all inbound alerts and transmit the information to the different section supervisors.
Ensure that the assigned MAWBs are based on the bookings done with the airline.
Reprocess wrongly declared shipments and follow the requirements of sector destination.
Answer all incoming traces and ensures compliance with the network trace response standards.
Coordinate cash handling
Network Control Data Management
Ensure accuracy of data on outbound flights; ensures data is sent to the different sectors and all flights are logged in the computer database and sent to final destination.
Check and ensure documents and materials to be used for shipment uplift are prepared.
Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
Develop IKOs/KPIs with team members and monitor individual performance.
Consult performance appraisal.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
Identify training needs and opportunities to develop a highly skilled functional department.
Must ensure staff productive is at optimum level
Desired Skills / Qualifications
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
3-5 years operations or customer service experience, preferably within transportation or logistics industry
2 years’ experience at a supervisory level
Minimum Educational Qualification
Facts and Figures
DHL eCommerce Solutions Singapore
Work Permit Required