Area Operations Manager, Central Region

Puchong New Village, , Malaysia DHL eCommerce Solutions 54613 14. December, 2020

We are looking for an Area Operations Manager to join our DHL eCommerce Solution based in – DHL Ecommerce HQ, Malaysia.

Key Responsibilities and Accountabilities:

  • Monitor and manage DHLeC network courier fleet operations in assigned regions.
  • Ensure DHLeC service levels are met in assigned regions.
  • Ensure full compliance of DHLeC SOPs in assigned regions.
  • Source, onboard and manage agents/contractors in assigned regions.
  • Monitor competitor activities for market intelligence gathering purposes.
  • Manage resources deployment with assigned regions to ensure efficiency in resource utilization.
  • Prepare management/operations report on regular basis and ad-hoc basis
  • Identify areas of improvement on regular basis.
  • Analyze historical data to work on improvement plan.
  • Able to put up a good planning to handle spike of volume during sales campaign.
  • Ensure full compliance to DHLeC's safety, quality and service excellence standards in assigned regions.

Role scope includes:

  • Fleet Management
  • Route Management
  • Customer Service
  • Managing People
  • Data Analysis

People Management

  • Lead, supervise and motivate the region's delivery network and courier fleet team.
  • Train and monitor staff and contractors to ensure full compliance to DHLeC SOP.
  • Drive personal /career development and progression of subordinates via coaching and counselling.

Divisional Experience

  • Good knowledge of courier/express/ecommerce shipment management and delivery process flow.
  • Good analytical skills and strong focus on continuous improvement.
  • Strong operations planning and reporting background.

Functional Experience

  • Work experience as an area operations manager.
  • Excellent communication and leadership.
  • Sound decision making skills.

Geographical Experience

  • Good knowledge of the assigned region and willing to travel.
  • Good network of contacts for delivery agents/contractors in assigned region.

Competency Requirements

  • Minimum Bachelor' Degree certification, relevant experience in the courier/ecommerce industry without degree certification would also be considered.
  • Minimum  5 years relevant experience in a senior operational management role, previous experience in the courier/ecommerce industry is an advantage.
  • Must be able to work independently in fast moving and robust expanding environment.
  • Proficiency with Microsoft and PowerPoint.
  • Pro-active attitude.
  • Hardworking, methodical and very structured.
  • Strong analytical skills.
  • Willing to travel.

Facts and Figures

  • Business Unit

    DHL eCommerce (Malaysia) Sdn. Bhd.


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn