Senior Hosting Services Specialist

Prague, Hlavní město Praha, Czechia Deutsche Post DHL Group req78051 14/05/2019
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Senior Hosting Services Specialist

Would you like to be part of DHL IT Services?Our Hosting Services team is looking for a new team member.

You will be responsible for the end to end delivery of selected Hosting Services provided by IT Services to DPDHL entities / corporate functions. You will also Act as a Hosting Service Owner, responsible for all aspects of the day to day service delivery, enhancements to operational performance, efficiency and service level attainment, and responds to customer escalations when required.

What you will do:

·Work with project managers, provides feedback and guidance on implementation of future hosting services

·Assist in advising and influencing business clients and customers at management level regarding the delivery, costs, availability and functionality of services and systems and develops effective partnerships with them.  Responsible for management of customer expectations and stakeholder management in close cooperation with the relevant account and product managers

·Balance the need to pro-actively improve the service provided, with the everyday need to meet the SLA and keep customer confidence despite the multiple priorities of a fast paced working environment.

You should have:

·Strong analytical thinking and very good communication skills

·Good time-management, organizational, multi-tasking and prioritization skills

·Ability to prioritize and multi-task to achieve goals and deadlines

·Knowledge of top DPDHL business applications

·Effective communication with strong influencing and relationship building skills

·Strong in decision making

·Technical background in various platforms

What we offer:

·Great team of IT professionals and the possibility of technical development

·An extra week of holiday (25 days/year)

·6 Self-sickness days/year

·Full salary compensation for up to 10 days absence due to illness per the calendar year

·Lunch and FlexiPass vouchers fully covered by DHL

·On-going professional and technical training and certifications

·A multicultural environment in modern offices

·Pension plan contribution

·Multisport card

·Employee Referral Program

·Company sponsorship of various sports and social clubs

·Smart casual dress code

In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.

Would you like to delevop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

Facts and Figures

  • Working Hours

    40

  • Business Unit

    DHL IT Services Europe

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    Day time only

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