Senior Application Support Specialist (Multi Channel Tool)

Prague, Hlavní město Praha, Czechia Corporate Center req82731 20/08/2019
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Senior Application Support Specialist (Multi Channel Tool)

Would you like to be part of DHL IT Services?Our Solution Support team is looking for a new team member.

You will deliver application support and deployment services for part of a given business area to DHL countries/ functions, in order to ensure the maximum availability of these services to the business and the smooth deployment of new or improved services with minimal disruption to business continuity.

As an Application Support Specialist you will provide on-site, on-call support activities for Global BU Critical service ‘Multi Channel Tool’ Application and ensure that all agreed targets, SLA's and Metrics are met.

What you will do:

·Receive and log requests for support from help desk, other service delivery staff and/or users

·Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements

·Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment

·Investigate problems and other requests for support and determines appropriate actions

·Deliver assigned services according to agreed SLA’s (TRT, Availability, and Performance)

·Liaise with staff responsible for the development of system enhancements to overcome known problem

Applications you will use:

·Windows and Linux OS

·Multi Channel Tool

·Oracle WebLogic Server, Red hat and SQL

You should have:

·Knowledge of Windows/Linux based systems

·Experience with supporting applications

·Basic grasp of Oracle WebLogic Server

·Strong customer focus

·Fluent English (written and spoken) required

·It is great, if you are detail oriented, team player and analytical thinker

What we offer:

·Great team of IT professionals and the possibility of technical development

·An extra week of holiday (25 days/year)

·6 Self-sickness days/year

·Full salary compensation for up to 10 days absence due to illness per the calendar year

·Lunch and FlexiPass vouchers fully covered by DHL

·On-going professional and technical training and certifications

·A multicultural environment in modern offices

·Pension plan contribution

·Multisport card

·Employee Referral Program

·Company sponsorship of various sports and social clubs

·Smart casual dress code

In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.

Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

Facts and Figures

  • Working Hours

    40

  • Business Unit

    DHL IT Services Europe

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

  • Shift Requirement

    Day time only

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