Senior Application Specialist – Pick Up & Delivery Team

Prague, Hlavní město Praha, Czechia Deutsche Post DHL Group req73727 11/02/2019

We are looking for a new colleague for our solution support team. You will be responsible for providing consultations, guidance and problem solving expertise in the team supporting application for logistic division DHL Express.
You will deliver Application Support services to our Express business colleagues using our Imaging services supporting various key processes such as billing, custom clearance, sales and electronic signature reconciliation.
You will cooperate with DHL IT Services internal teams (database, network, operating system administrators and developers etc. ) to maintain application with minimal disruptions to the production environment.

Your daily work:
• Works as 2nd level support for Imaging based application/services running on Linux, MongoDB and other relational databases.
• Responsible for whole Application/Service lifecycle from initial project phase to release to production
• Supports Incident, Problem and Change Management process
• Capacity management – assure sufficient capacity on services
• Monitors supported service to be ahead of potential issues
• Releases new/enhanced applications/services to production
• Liaises with application developers and external vendor to overcome known problems and improve the service quality
• Participation on meetings from IT and customer side - people from IT and business areas
• On-call support (rotation within the team, one week per month)

Who we are looking for?
• Previous experience in application/system support area
• Familiar with SQL, Oracle DB
• Advanced Linux/Unix skills
• Very good English
• Analytical skills and ability to get quickly from problem to solution
• Team player

We offer:
• Great team of IT professionals and possibility of technical development
• Technical onboarding
• Modern offices in Chodov
• Huge number of internal job opportunities within the company
• Home office
• Permanent contract
• Wide range of benefits (Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch and FlexiPass vouchers fully covered by DHL, Pension plan contribution, Multisport card, mobile and laptop, Fruit days, sport clubs for Employees....).

Facts and Figures

  • Working Hours


  • Business Unit

    DHL IT Services Europe

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement