Principal Service Delivery Manager for Supply Chain (DSC)

Prague, Hlavní město Praha, Czechia Deutsche Post DHL Group req81165 15/07/2019

Business Partner Management team is currently looking for an experienced Principal Service Delivery Manager. You will be responsible for the service delivery of a set of IT services towards the Supply Chain business unit (DSC) within Deutsche Post DHL (DPDHL), and acts as an interface between IT Services, as an IT provider, and the business unit for Run/Operational services.

  •  Managing expectations and the relationship between DSC and IT Services for Run services (including senior and executive level stakeholders)
  •  Negotiating and maintaining Service Level Agreements (SLA)
  •  Facilitating regular service reviews with business partners
  •  Responsibility for ITS service delivery towards selected regions of DSC and/ or for global product(s)
  •  Identification of service improvements and leading service improvements plans (SIP)

  •  Relevant experience, ideally 2+ years on the similar position
  •  Strong customer orientation with ability to build trust and long-term relationship
  •  Good knowledge of Service Management processes (ITIL)
  •  Experienced in driving Service Improvement Plans
  •  Awareness of business processes within logistics company is nice to have

  •  Great team of IT professionals
  •  Extra week of holiday (25 days/year)
  •  6 Self-sickness days/year
  •  Company car/car allowance
  •  Permanent contract
  •  Full salary compensation for up to 10 days absence due to illness per calendar year
  •  Lunch and FlexiPass vouchers fully covered by DHL
  •  On-going professional and technical trainings and certifications
  •  Modern offices
  •  Pension plan contributions
  •  Employee Referral Program and Working Anniversary Rewards
  •  Company sponsorship of various sports and social clubs
  •  Huge number of internal job opportunities within the company

Facts and Figures

  • Working Hours


  • Business Unit

    DHL IT Services Europe

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only