Optimization Consultant

Prague, Hlavní město Praha, Czechia Deutsche Post DHL Group req84474 07/10/2019

Job Location: Prague

DHL IT Services Service Desk is currently looking for an Optimization Consultant who will be accountable to lead the way forward on the transformation in Service Desk to deliver efficiencies in operations and costs.

  •  Serve as a change leader, innovate and have an appreciation for thinking outside of the box, questioning the status quo, and striving to find efficiencies in all work
  •  Work closely with respective Regional Head of Department to identify and deliver optimization opportunities
  •  Gather optimization requirements, design optimization solutions and create related documentation (Business Requirement / Business Case, etc)
  •  Prepare and present analysis, methods and recommendations to Stakeholders
  •  Collaborate with Robotics Process Automation (RPA) Specialists, Service Desk Tools Team, Other Technical Experts to deliver optimization projects on time
  •  Design, documents and execute test plans for new optimization projects
  •  Prioritize, track, monitor and report all optimization projects to Stakeholders
  •  Collaborate with Regional Service Desk Leads to deploy optimization solutions
  •  Collaborate with Service Desk Training Team to ensure delivery of knowledge of optimization solutions
  •  Continuously improve existing optimization solutions
  •  Explore new and emerging technologies that can be adopted as part of Service Desk transformation

  •  At least 5-10 years of Service Desk experience
  •  Experience in automation, RPA and service desk related technologies
  •  Experience with project management is an advantage
  •  ITIL knowledge
  •  Strong written and verbal communication skills as well as strong presentation skills
  •  Results-oriented and driven by goal achievement with a strong focus on excellence and high quality project delivery

  •  The great opportunity to join the Most International Logistic Company of the World
  •  Great Team of IT Professionals with Global Working Exposure
  •  On-Going Professional and Technical Training and Certifications
  •  An extra week of holiday (25 days/year)
  •  6 Self-sickness days/year
  •  Full salary compensation for up to 10 days absence due to illness per the calendar year
  •  Lunch and FlexiPass vouchers fully covered by DHL
  •  On-going professional and technical training and certifications
  •  Multicultural environment in modern offices
  •  Pension plan contribution
  •  Multisport card
  •  Employee Referral Program
  •  Company sponsorship of various sports and social clubs
  •  Smart casual dress code

Facts and Figures

  • Working Hours


  • Business Unit

    DHL IT Services Europe

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only