IT Service Owner (Linux,SQL)

Prague, Hlavní město Praha, Czechia Deutsche Post DHL Group req76444 11/04/2019

Joining Service Support team as IT Service owner, you will manage overall planning, control, status reporting, stability and delivery of IT service. As a Service Owner you are the first contact for any queries in relation to the support of your application

Your work:

• Manage stakeholder’s relationship by communicating with them regularly
• Develop service improvement plans, schedules, estimates, and status reports
• Oversee and manage service requests queue
• Create and maintain configuration management database entries relevant to service
• Manage risks relevant to service
• Participate on Support model updates
• Prepare monthly service review reports
• Utilize IT service management processes and methodologies at all-time
• Translate business requirements into support objectives and tasks

You should have:

• Strong communication skills
• Proficient in customer relationship and negotiation skills, in order to define support objectives and quality requirements
• Demonstrated leadership in IT service management and planning activities
• Basic knowledge of Linux, SQL and shell scripting

Plus will be knowledge of:

-Linux, Shell Scripting, SQL

-Oracle or Teradata Database

-IBM Datastage

We Offer:

• Great team of IT professionals and possibility of technical development
• Extra week of holiday (25 days/year)
• 6 Self-sickness days/year
• Permanent contract
• Full salary compensation for up to 10 days absence due to illness per calendar year
• Lunch and FlexiPass vouchers fully covered by DHL
• On-going professional and technical trainings and certifications
• Pension plan contributions
• Employee Referral Program and Working Anniversary Rewards
• Company sponsorship of various sports and social clubs
• Huge number of internal job opportunities within the company

Facts and Figures

  • Working Hours


  • Business Unit

    DHL IT Services Europe

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only