IT Service Owner (Backup and Recovery)

Prague, Hlavní město Praha, Czechia Deutsche Post DHL Group req76451 11/04/2019

Joining Service Support team as Service owner/system support specialist, you will manage MS Windows desktop system service including its overall planning, control, status reporting and stability. You will need to ensure that service KPI’s are met.

What you will do:

·Own and support MS Windows desktop system of Enterprise backup (Druva InSync product)

·Manage stakeholder’s relationship in daily contacts with corporate internal customer technical lead person.

·Manage vendor support team in daily operations and during projects maintaining the service infrastructure.

·Develop service improvement plans, schedules, estimates, and status reports.

·Participate in Service design developing system changes, implementing upgrades and extensions.

·Oversee and manage service requests queue (Incident, Problem management & Change request).

·Holding responsibility for initiation of capacity management work packages and orders (storage, licenses, ..)

·Manage structure and procedures of authorization through Active Directory group membership.

Applications you will use:

·Windows Client OS

·Windows Server OS

·Druva InSync Management Console

·Active Directory Administrative Center

·Set of internal portals and tracking systems

You should have:

·Strong communication skills

·Technical knowledge of Windows Client OS

·Experience in supporting desktop oriented services

·Ability to prioritize and multi-task to achieve goals and deadlines

·Some scripting and programming skills are an advantage

What we offer:

·Great team of IT professionals and the possibility of technical development

·An extra week of holiday (25 days/year)

·6 Self-sickness days/year

·Full salary compensation for up to 10 days absence due to illness per the calendar year

·Lunch and FlexiPass vouchers fully covered by DHL

·On-going professional and technical training and certifications

·A multicultural environment in modern offices

·Pension plan contribution

·Multisport card

·Employee Referral Program

·Company sponsorship of various sports and social clubs

·Smart casual dress code

·In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.

·Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

Facts and Figures

  • Working Hours


  • Business Unit

    DHL IT Services Europe

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only