Would you like to be part of DHL IT Services? Our Change management team is looking for a new team member.
This role independently fulfills ITIL Change responsibilities – to minimize a risk by managing changes through structured process to help optimize the services/operations and also to support resolution of Incidents and Problems.
Change analyst has to ensure that ITIL standardized methods and procedures are used for efficient handling of all Changes to the production environment in order to minimize the impact of Change-related Incidents upon service quality and consequently to improve the day-to-day operations of the organization.
The analyst will be part of global team responsible for reviewing and maintaining the quality of the change requests, reviewing risk and possible impact of the changes, triggering the approval process by involving interested parties for various types of changes, chairing regular CAB meeting and approving change requests for implementation.
You should have:
·Experience and Understanding of Service Management and particularly with Change, Release and Configuration Management in ITIL based environment
·Knowledge and Understanding of Networking and Communications, Operating Systems, Storage Devices and Storage Networking, Database Software, Operating Infrastructure
·Very strong at customer focus, interacting with people, attention to detail
·Team player with ability to overcome inter-cultural differences within different teams and departments
What we offer:
·Great team of IT professionals and the possibility of technical development
·An extra week of holiday (25 days/year)
·6 Self-sickness days/year
·Full salary compensation for up to 10 days absence due to illness per the calendar year
·Lunch and FlexiPass vouchers fully covered by DHL
·On-going professional and technical training and certifications
·A multicultural environment in modern offices
·Pension plan contribution
·Employee Referral Program
·Company sponsorship of various sports and social clubs
·Smart casual dress code
In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.
Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!
Facts and Figures
DHL IT Service Center Europe
Work Permit Required
Day time only