Associate Consultant

Prague, Hlavní město Praha, Czechia Global Business Services req72889 08/02/2019
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Would you like to be part of DHL IT Services?Our Request IT Team is looking for a new team member.

As part of our Business Partner Management organization, you will be a central point of contact for all ITS and BU requirements for Request IT tool enhancements as well as other Service Management tools and interfaces; consolidation and evaluation of these requirements, and facilitation of their implementation in line with the service strategy and long-term roadmaps. Help us to create the next version of Request IT – the DHL internal one-stop portal for everything IT, providing state-of-the-art UX based on digital process excellence and technology innovation!

What you will do:

·Manage Request IT activities on behalf of BPM Shared Services, ensuring cross-BU/ITS internal alignment

·Monitor market trends, identification of best practice services, proposal of changes, and driving technical development

·Create / update group-wide service roadmap in compliance with supplier/vendor roadmaps, technology views, corporate standards, and BU requirements

·Align, bundle & verify cross divisional BU IT requirements in the areas of Service Catalog, Order Tools and Service Management

·Analysis and design of systems, processes and workflows in the areas of Service Catalog, Order Tools and Service Management, taking into account customer and end-user needs

·Planning, preparation and delivery of project presentations as well as other communication material

You should have:

·Knowledge of Information Technology, IT Strategy and IT service delivery and knowledge of its methodologies & good-practice frameworks (i.e. ITIL, COBiT)

·Consultancy skills, especially an ability to translate business (process) requirements into IT solutions

·Good analytical and conceptual skills, solid problem-solving skills

·Very good Microsoft Office knowledge

·Intermediate English (both written and spoken)

What we offer:

·Great team of IT professionals and the possibility of technical development

·An extra week of holiday (25 days/year)

·6 Self-sickness days/year

·Full salary compensation for up to 10 days absence due to illness per the calendar year

·Lunch and FlexiPass vouchers fully covered by DHL

·On-going professional and technical training and certifications

·A multicultural environment in modern offices

·Pension plan contribution

·Multisport card

·Employee Referral Program

·Company sponsorship of various sports and social clubs

·Smart casual dress code

In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.

Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

Facts and Figures

  • Working Hours

    40

  • Business Unit

    DHL IT Services Europe

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    Day time only

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