Prague, Hlavní město Praha, Czechia Corporate Center req83535 12/09/2019

Would you like to be part of DHL IT Services? Our Service Support team is looking for a new team member.

You deliver Application support and deployment services (Siebel) for part of a given business area to DHL countries/ functions, in order to ensure the maximum availability of these services to the business and the smooth deployment of new or improved services with minimal disruption to business continuity.

What will you do:

· Act as ‘Service owner’ for a set of applications/services (as delegated by the Team Leader or Technician Lead), monitoring and reporting on service levels attained for these applications/services, and ensuring their continuity of service at all times
· Receive requests for support from help desk, other service delivery staff and/or Country admins/users
· Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements
· Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment

Technologies you will use:

Windows Servers
Linux Servers
Oracle Database

You should have:

· Hands-on experience with Windows operating system
· Previous experience in supporting applications(preferred)
· Ability to use English in daily communication
· Good time-management, organizational, multi-task and prioritization skills

What we offer:

· Great team of IT professionals and the possibility of technical development
· An extra week of holiday (25 days/year)
· 6 Self-sickness days/year
· Full salary compensation for up to 10 days absence due to illness per the calendar year
· Lunch and FlexiPass vouchers fully covered by DHL
· On-going professional and technical training and certifications
· A multicultural environment in modern offices
· Pension plan contribution
· Multisport card
· Employee Referral Program
· Company sponsorship of various sports and social clubs
· Smart casual dress code

In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities.

Facts and Figures

  • Working Hours


  • Business Unit

    DHL IT Services Europe

  • Travel Required

    Below 50%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only