Application Support Specialist - eCommerce

Prague, Hlavní město Prague, Czech Republic Global Business Services 55338 6. January, 2020

We are looking for a new colleague for our solution support team (Express eCom). You will be responsible for providing consultations, guidance and problem solving expertise with respect to technical issues of infrastructure, design, methods, tools etc to ensure that a robust, maintainable service is provided

You will cooperate with DHL IT Services internal teams (database, network, operating system administrators and developers etc.) to maintain internal applications with minimal disruptions to the production environment.

Your daily work:
Works as 2nd level support for customer facing applications/APIs
- Responsible for testing and release to production
- Supports Incident, Problem and Critical Incident Management as required, prioritizes requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs
- Maintains good working relationships with appropriate internal and external DHL customers
- Provides technical support to users of business applications, using standard DHL ITS processes and procedures
- Provides verbal and written technical reports to specialists on aspects of system status
- Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards
- Deployment services for area of competence
- Investigates problems and other requests for support and determines appropriate actions
- Liaises with staff responsible for the development of system enhancements to overcome known problems

Your technical skills:
OS Unix, Linux
OS Windows
DB (Oracle/MySQL)
- Apache, Tomcat, WebLogic
- XML, JavaScript, JSP, XSL, JSON
- Ability to create shell script in UNIX and LINUX
Web CMS tools, Web Analytics
Basic understanding of CDN ( Akamai ), Networks, APIs
API testing tools, ( postman, soap UI, curl )

Who we are looking for:
Previous experience in application/system support area
- Very good English
Analytical skills
- Team player

We offer:
- Great team of IT professionals and possibility of technical development
- Modern offices in Chodov
- Home office 
- Permanent contract
- CAFETERIA employee benefit program with wide selection of benefits from Edenred
- Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
- Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……

For more details contact 

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Information Services (Europe) s.r.o.

  • Travel Required

    No travel required

  • Employment Type

    Permanent Full-Time

  • Shift Requirement



I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn