Account Manager

Prague, Hlavní město Praha, Czechia Global Business Services 16497 15/11/2019


The Account Manager is responsible for: ensuring ITS meet the needs of the DGFF business, managing relationships with Business Colleagues and managing the end-to-end sales, quotations and order lifecycle. The Account Manager develops new business opportunities and encourages IT Services to deliver the development and enhancement of services, products and systems, based on DGFF business requirements. The Account Manager reports to Executive Account Manager (EAM) and supports them in achieving department budgets and business growth targets.


  •  First contact for customers in regard to IT related topics

  •  Support of EAM in planning of business opportunities

  •  Alignment of the customers’ requirements with services portfolio of IT Services

  •  Creation and negotiation of the proposals and their agreement by the customers within given products

  •  Management of Requests for Proposal and providing proposals to the customers in time

  •  Assuring that customer’s satisfaction increases consistently

  •  Escalation management and internal coordination of problem solving activities

  •  Customer order management

  •  Managed financial portfolio yearly (Build+RUN): approx.6 mil EUR


  •  Project management experience

  •  Experience in selling IT solutions and services

  •  Strong customer focus 

  •  Good communication and negotiation skills    

  •  Personal drive, enthusiasm and resilience to achieve objectives in line with deadlines        

  •  Developed problem solving skills 

  •  DGFF business knowledge is advantage

  •  Fluent in English        

  •  Degree in IT or business-related subject


  •  Extra week of holiday (25 days/year)

  •  6 Self-sickness days/year

  •  Full salary compensation for up to 10 days absence due to illness per calendar year

  •  Lunch and FlexiPass vouchers fully covered by DHL

  •  On-going professional and technical trainings and certifications

  •  Modern offices

  •  Pension plan contribution

  •  Multisport card

  •  Employee Referral Program

  •  Company sponsorship of various sports and social clubs

  •  Huge number of internal job opportunities within the company

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Information Services (Europe) s.r.o.

  • Travel Required

    less 20%

  • Employment Type

    Permanent Full-Time

  • Shift Requirement

    Day Time Only