Director, Customer Centricity

Plantation, Florida, United States DHL Supply Chain req83365 06/09/2019

Are you an innovative and solutions-oriented individual who can think outside the box to focus on the possibilities?   Are you passionate about facilitating a great customer experience?  Do you thrive on coaching others and seeing them learn and succeed?   

If you answered yes to the questions above, DHL Supply Chain has an opportunity for you.

DHL Supply Chain is a world-class company, and we hire only world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard.  Our Director of Customer Centricity is responsible for leading and increasing Sales Effectiveness, development of our Business Development Community and direct Customer interaction. You will develop build connections across the sales teams in LatAm in line with the region’s overall business strategy focused on growth. 

In this Director, Customer Centricity role:

You’ll focus on Sales Effectiveness by supporting Country teams in assessing and selecting top talent
You’ll assess and implement rigorous training and development needed to enable the organization to increase profitable revenue year over year
You’ll support connectivity across the BD community to ensure best practice sharing and standardized processes and approach
You’ll spend time with current and future customers, fostering relationships, facilitating discussions, identifying opportunities and helping solve problems
You’ll facilitate one of our most important workshops with customers and DHL – Customer 4 Life
You’ll work to bring the Sales Community together through recognition and strategic agenda to foster growth
You’ll align internal resources and coordinate cross-functional teams to create a seamless solution for current or future customers – delivering on our promise to be The Provider of Choice
You’ll define regional improvement areas based on pipeline reporting in collaboration with sales effectiveness
You’ll love it

You won’t find a Sales opportunity like the one you’ll find with DHL Supply Chain.  If you're an active leader with a can-do attitude, who's passionate about doing things the right way the first time, join us – the world is waiting for you.  Now, here’s what we need from you:

Minimum 5-7 years of relevant experience in sales/marketing functions with leadership responsibility
Ability to work with a variety of Country, Regional and Global stakeholders
In depth Supply Chain Industry Knowledge
Excellent facilitation skills
Innovative and creative problem solving capabilities
Availability to travel around the Latin America region
Bilingual – English and Spanish; Portuguese desired

Facts and Figures

  • Business Unit

    DHL Supply Chain Latin America

  • Travel Required

    Below 75%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required