CSI - Executive Assistant/ Sales Support

Plantation, Florida, United States DHL Customer Solutions & Innovation req82280 07/08/2019
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Executive Assistant / Sales Support
DHL Customer Solutions & Innovation (CSI)

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded.


We are looking for an Executive Assistant / Sales Support who will perform office management duties to assist the Global President Engineering Manufacturing & Energy and Sector Management Team under general direction and acting on personal initiative. The successful candidate will also provide the sector with analytical support in the preparation and tracking of business information such as revenue, customers trading statistics, issues and reporting for the assigned customers. You will also be responsible for marketing related support such as supporting the sector’s social media presence on various social media platforms and supporting with Sector Conferences, Meetings and the Sector Community. Executive Assistant tasks involve a strong measure of confidentiality and require knowledge of the practices and procedures of the function, strong organizational skills and ability to work with minimal supervision. Sales support tasks include producing reports, coordinating regional and global Sales efforts, developing presentations, and assisting with projects.


Grade: L
Location: Plantation Florida
Reporting Line: Global President EM&E


Key Accountabilities
Coordinate logistics aspects of meetings when held locally and overseas, acting as coordinator and liaison-in-charge; maintain Sector President & SMT schedules
Handle phone calls and draft correspondence (mails, emails, announcements, presentations, etc.)
Coordinate Travel & Expense (T&E)
Assist in the development, planning and execution of Marketing-related activities for the Sector
Assist in the preparation of notes/materials for meetings.
Prepares slides for presentation, which requires individual judgment and creativity.
Under the direction and guidance of the Sector President, undertake the preparation of the assigned customer portfolio, such as revenue, and track trading record for the sales team to take appropriate action.
Provide analysis of sales-related data and information.
Coordinate annual and regional sector customer conference and meetings
Maintain and ensure accuracy of reports for internal management.
Manage and track team’s travel, leave, and training schedules.
Review and analyze T&E report for the team on monthly basis.
Collect and present monthly cost budget reports
Manage team time off in timekeeping system
Process expense reporting
Manage customer presentations and other sales projects as required
Assist Customer Managers as required with systems administration such as the Automated Commercial Environment (ACE)
Monitor & proactively manage pipeline system (ACE) to ensure accuracy of input information and adherence to posted timelines
Assist in the preparation of meeting materials for the assigned customer for the sales team.
Maintain social media presence – provide updates, blog, etc.
Provide marketing-related support – Conference/meeting planning; social media, presentations, event planning and coordination, Sector Community calls, etc.
Play key role in organization and/or coordination of Sales related events e.g. Industry sales conference.
Undertake any other Sales-related duties and tasks assigned.


Skills & Qualifications:
University degree required with a minimum of 4 - 6 years of experience supporting at the Executive level strongly preferred
Excellent PC (MS Office Applications incl. PowerPoint, EXCEL and WORD).
Excellent verbal and written communication skills - provides both in a timely, clear and concise manner, and expresses ideas effectively, adjusting style, tools and mode to the needs of others.
Presentation skills required – able to create and deliver.
Project management skills preferred
Event management experience preferred
Curiosity and ability to take initiative, ownership
Strong planning, organization and analytical skills
Social media awareness and capability
Marketing experience a plus
Excellent time management skills - acts responsibly and can be counted on to keep commitments
Team player who works cooperatively with others to achieve objectives
Experience in working with a team of account managers and senior sales management preferred
Understanding and knowledge of Logistics Industry preferred
Knowledge of DHL networks or systems preferred.
Willingness to travel within and outside the US to organize meetings and conferences.


DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.


Facts and Figures

  • Business Unit

    DHL Customer Solutions & Innovation Americas

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

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